TO WHOM DOES THIS WARRANTY APPLY?
JOHNSON OUTDOORS INC. extends the following
limited warranty to the original retail consumer only
(“Consumer”).
WHAT DOES THIS WARRANTY COVER?
This warranty covers material defects in workmanship
and materials in your new Johnson Outdoors Paddle-
sports products, with the exceptions stated below.
Covered Paddlesports products include Ocean Kayak,
Necky Kayaks, Old Town Canoes & Kayaks, Rogue
River and Dimension products.
HOW LONG COVERAGE LASTS.
Ocean Kayak products:
Three years from Consumer’s
original purchase date. For standard boats used for
rental, demonstration, resort or outfitter purposes, 90
days from date of delivery by the dealer to Consumer.
For boats built as special “outfitter grade” boats used
for rental, demonstration, resort or outfitter purposes,
one year from date of delivery. For accessories, 90 days
from Consumer’s original purchase date.
Necky Kayaks products:
Three years from Con-
sumer’s original purchase date. For kayaks used for
commercial use, one year from Consumer’s original
purchase date.
Old Town Canoes & Kayaks, Dimension and
Rogue River products:
One year from Consumer’s
original purchase date.
WHAT JOHNSON OUTDOORS WILL DO.
For complete warranty details, to provide notice of a
warranty claim, or to request warranty service, contact
Johnson Outdoors Inc. as follows: For Ocean Kayak,
and Necky Kayaks products call 800-852-9257. For
Old Town Canoes & Kayaks, Dimension and Rogue
River products call 800-343-1555.
Alternatively, you can contact Johnson Outdoors Inc.
at 35 Middle Street, Old Town, ME 04468. As the sole
and exclusive obligation under this warranty of John-
son Outdoors Inc. and its affiliates (referred to in this
limited warranty together as “Johnson Outdoors”), and
as Consumer’s sole and exclusive remedy, upon prompt
written notice from Consumer of breach of this limited
warranty during the relevant warranty period, Johnson
Outdoors will either, at Johnson Outdoors’ option, (a)
repair (by the dealer) or replace the defective product,
or (b) refund the purchase price paid by Consumer if
an inspection by Johnson Outdoors discloses material
defects in workmanship or material covered by this
warranty.
HERE’S HOW IT WORKS.
1.
Consumer must mail the completed warranty reg-
istration form (located with the Owner’s Manual) or
register the product on the appropriate website within
30 days of the purchase date. You can find our websites
as follows: Ocean Kayak: www.oceankayak.com; Necky
Kayaks: www.neckykayaks.com; Old Town Canoes &
Kayaks and Rogue River: www.oldtowncanoe.com and
Dimension: www.dimension.com.
2.
If you have a warranty claim, call our Customer
Service Department at the number indicated above.
3.
Be prepared to provide the following information:
• Proof of purchase, date and place of purchase and
original purchase price.
• Boat serial number (engraved on starboard bow and
stern), model, color and hatch configuration.
• Consumer name, address and phone number.
• Detailed description of the problem.
4.
Johnson Outdoors strives to give warranty claims
top priority to ensure timely processing and resolu-
tion. We may ask you to contact your original dealer
and/or send us the defective product at our cost. If the
product is to be returned to the factory, our Customer
Service Department will issue a return authorization
number. Please affix this number to the product along
with your dealer name and contact person. Please do
not return any product to the factory without a return
authorization number. Return products in the original
packing material or equivalent. Please include a note of
explanation inside the package regarding the reason for
the return, contact information and desired action.
LIMITED WARRANTY
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