1183508-UUM-O-0121
Johnson Controls Ducted Systems
5
Limited Warranty
Residential Split Air Conditioning & Heat Pump Condensing Units
WARRANTY TERMS:
Johnson Controls Unitary Products (
“
Company
”
) warrants this product to be free from defects in factory workmanship and
material under normal use and service and will at its option, repair or replace defective parts without charge, subject to the exclusions below and
according to the terms outlined in this warranty. Company reserves the right, at its sole discretion, to provide an equivalent complete replacement unit
in place of repair parts. Alternatively, Company may at its option, offer a replacement price allowance to be applied toward the purchase of a new unit
offered by Company. The exact allowance amount will be determined at the discretion of Company, based upon availability, age of existing equipment
and current market conditions, but excluding items as ductwork, wiring, piping, and installation costs. The warranty period for obtaining repaired or
replacement parts, or an allowance shall not extend beyond the original warranty period as stated below. In addition, if a replacement unit is provided
by Company, the warranty period for the complete replacement unit is limited to the remainder of the original warranty period.
This warranty covers only equipment described by the Product Model Number and Unit Serial Number on the equipment or listed on the Warranty
Registration Card, and applies only to products installed in the United States, Canada, or Puerto Rico. Company shall have no responsibility for instal-
lation, service, shipping, handling or other costs or charges, except as otherwise provided in this warranty. Tampering, altering, defacing, or removing
the product serial number will serve to void this warranty. This warranty extends only to the original consumer purchaser and is nontransferable.
For this warranty to apply, the product must be installed according to Company recommendations and specifications, and in accordance with all local,
state, and national codes; and the product or residence must not be removed from its place of original installation. This warranty does not apply to any
unit sold over the Internet, by telephone or other electronic means unless the dealer that buys or sells a unit over the Internet, by telephone or other
electronic means also installs the unit. In the absence of a recorded Warranty Registration Card, the warranty period will begin upon product shipment
from Company. If you are unaware of the effective warranty date, contact Company at (877) 874-7378 or
www.upgproductregistration.com
.
FOR PRODUCT REGISTRATION:
For your benefit and protection, register your product with Company promptly after installation. This will initiate the
warranty period and allow us to contact you, should it become necessary. You can register your product online at
www.upgproductregistration.com
or by returning the Warranty Registration Card on the back page of this packet.
FOR WARRANTY SERVICE OR REPAIR:
Notify your Installing Dealer or a Participating Dealer, preferably in writing, as soon as possible after dis-
covery of the problem. Be sure to include the Product Model Number, Unit Serial Number, Installation Date, and a description of the problem. You
may find the Installing Dealer's name on this page or on the equipment, and you can locate Participating Dealers online at www.yorkupg.com.
If a Dealer response is not received within a reasonable amount of time, notify Company at: Johnson Controls Unitary Products, Consumer Relations,
5005 York Drive, Norman, OK 73069 or by telephone at (877) 874-7378. All warranty service or repair will be performed during regular business
hours, Monday through Friday 9:00 AM - 5:00 PM. Service requests sent to Company without prior Dealer contact will be referred back to a Participat-
ing Dealer. Because this process takes time, it is in the best interest of the Consumer to contact a Participating Dealer directly.
WARRANTY PERIOD:
The warranty period in years, depending on the part, is as shown in the chart below.
NOTES:
*
All 3 phase models (with 31, 41, or 51 voltage codes) have 5-year compressor and 1-year parts warranty and are not eligible for 10-year parts warranty.
To qualify for the
†
Extended 10-year parts warranty or the
††
Extended 10-year compressor warranty or
‡
Lifetime compressor warranty, the unit must be registered
online at
www.upgproductregistration.com
within 90 days of installation for replacement units or within 90 days of closing for new home construction. In some states, regis-
tration is not required, but proof of installation is required.
MAINTENANCE:
Company strongly recommends regular periodic preventive maintenance on this equipment. The person most familiar with the
equipment in your HVAC system is a Participating Dealer. The Participating Dealer can ensure that your maintenance program meets the “Company
Warranty” conditions, maximize the equipment efficiency, and service your unit within the mandated guidelines with regard to unlawful discharge of
refrigerants into the atmosphere. For additional buyer protection, Residential Home Comfort Plans are available from a Participating Dealer. These
plans provide you with additional years of warranty service protection including labor charges. Home Comfort Plans must be purchased within one (1)
year from the date the equipment was installed.
Product Model Number: ____________________________________
Unit Serial Number: _______________________________________
Installation Date: __________________________________________
Installing Dealer: __________________________________________
CONDENSING UNITS
CONDENSING UNITS
COMPRESSOR
PARTS
R-407C Models: GAW14L
5 years
5 years
R-410A Models: RAC13L, RAC14L, RAW14L, REP14L, RHP14L, RHP16L
5 or 10
years
†
5 or 10
years
†
R-410A Models: YCD, TC3B, YCE, TC4B, YCG, CC7B, TC7B, YCS, TW4B, YFD, TF3B, YFE,
TF4B, YFK, CC17, TC17, TCD*, TCG*, TCHD*, TCHE*, YEE, TE4B, YHE, TH4B, YHG, CH6B,
TH6B, YHM, CH16, TH16, THE*
10 years
5 or 10
years
†
R-410A Models: YXT, AC19B, HC19B, YZT, AL19B, HL19B
10 years or Lifetime
‡
5 or 10 years
†
