Johnson Controls FX-BTCVT Series, Commissioning Manual

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Troubleshooting
Table 1: Troubleshooting
Solution Problem
Use the following procedure to verify the computer's wireless state, verify the
COM port, and test the connection between your computer and wireless
device.
1.
Locate the wireless icon on your laptop keyboard. If the wireless light is
off, press the laptop’s wireless button to turn it on.
2. Locate the Bluetooth icon ( ) in your system tray. Click Show hidden
icons to make all icons visible. If your Bluetooth icon is red ( ), right-click
the icon and select Turn Adapter On . If you do not see a Bluetooth icon,
work with your IT support to order and install the correct Bluetooth wireless
module and drivers.
3. Verify the COM port. In Devices and Printers, right-click the device, and
then click
Properties . Select the Hardware tab to find the COM port
number.
4. Test the connection and signal quality between your computer and the
Bluetooth Commissioning Converter. See
Verifying the Connection
between the Laptop and the Bluetooth Commissioning Converter .
You cannot communicate with the Bluetooth
Commissioning Converter from the FX-PCT.
You receive a Connection failed! alert.
If you plug in the Bluetooth wireless adapter before the installation software
prompts you to do so, the computer may install its own drivers and may not
communicate properly with the Bluetooth wireless USB adapter. If this occurs,
use the following recovery procedure:
1. Unplug the Bluetooth wireless USB adapter.
2. On the Start menu, click Run , and then type %windir%\inf .
3. Rename the BTH.inf file to BTH.bak.
4. Uninstall the Bluetooth software by using the Add/Remove Programs
feature in Control Panel.
5. Restart the computer.
6. Reinstall the Bluetooth wireless USB adapter. See Installing the Bluetooth
Wireless USB Adapter .
The computer does not communicate properly
with the Bluetooth wireless USB adapter.
The Found New Hardware Wizard appears if you unplug an already configured
USB Bluetooth wireless adapter from your computer and then plug it into a
different USB port on the same computer (for example, if you move the adapter
from your laptop to your docking station).
When the Found New Hardware Wizard appears:
1. Click Install the software automatically (Recommended) , and click
Next . The wizard reconfigures the computer to use the adapter on the
new USB port.
2. Click Finish .
On a computer already configured to use the
USB Bluetooth adapter, the Found New
Hardware Wizard appears when you plug the
USB Bluetooth adapter into the USB port.
9 FX-BTCVT Bluetooth ® Commissioning Converter Commissioning Guide