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b. The water heater has not been installed in accordance with the applicable local plumbing and/or building code(s) and/
or regulations or, in their absence, with the latest edition of the Natural Gas and Propane Installation Code, and/or the
Canadian Electrical Code; or
c. The water heater is not installed, operated, and maintained in accordance with the Manufacturer’s instructions, includ-
ing if the water heater has any additional aftermarket equipment introduced into the sealed system not approved by
the Manufacturer; or
d. The water heater or any of its component parts are damaged or fails from operation with an empty or partially empty
tank (such as, but not limited to elements burned out in a dry tank); or
e. The water heater or any part has been under water; or
f. The water heater is exposed to highly corrosive atmospheric conditions. No warranty extends, for example, and with-
out limitation of the foregoing, to Units exposed to: salts, chemicals, exhausts, pollutants, or contaminants; or
g. The water heater is not continuously supplied with potable water; or
h. The water heater replacement is requested for reasons of noise, taste, odour, discolouration, and/or rust; or
i. The water heater is operated at temperatures exceeding the maximum setting of the thermostat and/or high limit con-
trol provided by the Manufacturer, or at water pressures exceeding the pressure reading stated on the Unit; or
j. The water heater is operated without an operating anode; or
k. The water heater is supplied or operated with deionized water; or
l. The water heater is removed from its original installation location; or
m. The water heater is installed outdoors (this water heater is intended only for indoor installation); or
n. The water heater is converted, or is attempted to be converted, from one voltage or wattage to another, if an electric
water heater, or from one gas type to another, if a gas water heater; or
o. The water heater has not been fired at the factory rated input and fuel for which it was factory built; or
p. The water heater or any of its component parts fail due to sediment build-up; or
q. The water heater does not have installed a properly operating temperature and pressure relief valve, certified to ANSI
Z21.22/CSA “Requirements for Relief Valves for Hot Water Supply Systems”; or
r. The water heater or any of its component parts fail because of fire, floods, lightning, or any other act of God, or any
other contingency beyond the control of the Manufacturer; or
s. The water heater is installed in a closed system without adequate provision for thermal expansion.
3. Except when specifically prohibited by the applicable law, the Owner, and not the Manufacturer, shall be liable for and
shall pay for all charges for labour or other expenses incurred in the removal, repair, or replacement of the water heater
or any component part(s) claimed to be defective or any expense incurred to remedy any defect in the product. Such
charges may include, but are not necessarily limited to:
a. All freight, shipping, handling, and delivery costs of forwarding a new water heater or replacement part(s) to the Own-
er.
b. All costs necessary or incidental in removing the defective water heater or component part(s) and installing a new
water heater or component part(s).
c. Any material required to complete and/or permits required for the installation of a new water heater or replacement
part(s), and
d. All costs necessary or incidental in returning the defective water heater or component part(s) to a location designated
by the Manufacturer.
4. The terms of this Limited Warranty cannot be modified by any person, whether or not he/she claims to represent or
act on behalf of the Manufacturer.
E. HOW THE ORIGINAL OWNER CAN MAKE A WARRANTY CLAIM.
1. The Owner should submit the warranty claim direct to the Manufacturer’s Service Department, at the address or phone
number listed below, and the Manufacturer will arrange for the handling of the claim.
2. Whenever any inquiry or request is made, be sure to include the water heater’s Catalogue Number, Model Number, Seri-
al Number, date of purchase, date of installation, and location of installation.
This Warranty and the Manufacturer’s obligations shall be construed and determined in accordance with the laws of both the
Province of Ontario, and of Canada in force therein. This Warranty does not affect specific legal rights of a consumer under
applicable law, except to the extent that such rights may be waived or replaced, and the provisions hereof are deemed to be
amended to the extent necessary. The unenforceability of any provision, in whole or in part, of this Certificate shall not affect
the remaining provisions. Any and all repair and/or replacement of part(s) or Unit are the sole and exclusive remedy available
against the Manufacturer.
John Wood Water Heaters
599 Hill Street West
Fergus, ON Canada N1M 2X1
Should you have any questions, please
Visit us online at
www.johnwoodwaterheaters.com
, or
E-mail us at [email protected], or
Call our Technical Support line at 1 888 GSW TECH (479 8324)
