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24

LIMITED WARRANTY

RESIDENTIAL STORAGE TANK TYPE WATER HEATER FOR INSTALLATION IN A SINGLE FAMILY DWELLING

A. WHO IS COVERED.

GSW WATER HEATING AND ITS SUPPLIERS, (herein collectively referred to as “Manufacturer”) warrants only to the origi-
nal consumer purchaser (hereinafter “Owner”) of the water heater, within the boundaries of the continental United States or 
Canada, or their territories, so long as he or she continuously occupies the single family dwelling in which this water heater is 
initially installed for the period speci

fi

 ed below. This Warranty is not transferable. This Warranty is reduced to one year if the 

water heater is used in a commercial or industrial application, or if the water heater is used to supply more than one dwelling 
unit. Consumers must retain point-of-sale proof of purchase to validate warranty entitlement.

B. WHEN IT IS COVERED.

The water heater is warranted only when it is installed, operated, and maintained in accordance with the printed instructions 
accompanying the water heater. The water heater shall/must be installed in such a manner that, if the tank or any connection 
thereto should leak, the resulting 

fl

 ow of water will not cause damage to the area in which it is installed. The water heater’s tem-

perature and pressure relief valve must be piped to the nearest drain to avoid damage in the event the valve is actuated. For 
detailed instructions, read the manual accompanying the water heater and review drawings in the manual.

C. WHAT THE MANUFACTURER WILL DO AND THE PERIOD OF COVERAGE.

1. The Inner Tank. If the inner tank leaks within the warranty period shown in the table above after the original installation, the 

Manufacturer will furnish a new water heater of the Manufacturer’s then prevailing comparable model. If industry standards, 
regulatory changes, product improvements, or product obsolescence prohibits the Manufacturer from furnishing an identical 
model replacement water heater under this Warranty, the Owner will be furnished with a new water heater of comparable 
capacity; however, the Owner will be charged for the additional value of the item(s) which the Manufacturer has incorporated 
in the replacement water heater. A prior authorization number must be obtained from the Manufacturer before replacing the 
water heater. This Warranty is limited to one replacement water heater at the original installation site.

2. Component Part. If any component, part other than the inner tank, proves to the Manufacturer’s satisfaction to be defective in 

material or workmanship within the warranty period shown in the table above after the original installation, the Manufacturer 
will furnish the Owner with a replacement for the defective part(s). This Warranty is limited to one replacement component 
part for each original part.

3. Return of Defective Water Heater and Component Parts. The Manufacturer reserves the right to examine the alleged defect 

in the water heater or component part(s). As such, it will be the Owner’s obligation (see paragraph D. 3) to return the water 
heater and/or component part(s) to the Manufacturer.

a. When returning a water heater, it must include all component parts and the rating plate label.
b. When returning component part(s), they must be individually tagged and identi

fi

 ed with the water heater’s Model Number, 

SKU, Serial Number, date of purchase, and date of installation.

c. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THIS 

EXPRESS WARRANTY IS, WHERE PERMITTED BY LAW, IN LIEU OF AND EXCLUDES AND REPLACES ALL 
OTHER CONDITIONS, WARRANTIES, GUARANTEES, REPRESENTATIONS, OBLIGATIONS OR LIABILITIES OF 
THE MANUFACTURER OF ANY NATURE OR KIND, EXPRESS OR IMPLIED, HOWEVER ARISING (WHETHER BY 
CONTRACT, CONDUCT, STATEMENT, STATUTE, NEGLIGENCE, PRINCIPLES OF MANUFACTURER’S LIABILITY, 
OPERATION OF LAW, OR OTHERWISE) WITH RESPECT TO THE UNIT OR ITS FIRNESS FOR A PARTICULAR 
PURPOSE, METCHANTABILITY, INSTALLATION, OPERATION, REPAIR, OR REPLACEMENT. THE MANUFACTUR-
ER EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. IN NO EVENT WILL THE MANUFACTURER’S 
LIABILITIES EXCEED THE COST OF THE DEFECTIVE PART(S) OR UNIT.

D. WHAT THIS WARRANTY DOES NOT COVER.

1. The Unit must not be installed where water damage can result from a leak, while provision(s) shall be made for directing any 

water escaping from the Unit to a properly operating drainpipe. As all units of this type may eventually leak, you must protect 
against any potential water damage. The Manufacturer accepts no responsibility for such damage, nor any incidental or 
consequential loss, nor damage(s) related thereto, suffered by the Owner of the Unit nor by any third party.

2. The Manufacturer shall not be liable under this Warranty and this Warranty shall be void and have no effect if the following 

events occur:

a.  The water heater or any of its component parts have been subject to misuse, alteration, neglect, or accident; or
b.  The water heater has not been installed in accordance with the applicable local plumbing and/or building code(s) and/

or regulations or, in their absence, with the latest edition of the Natural Gas and Propane Installation Code, and/or the 
Canadian Electrical Code; or

c.  The water heater is not installed, operated, and maintained in accordance with the Manufacturer’s instructions, includ-

When referencing the water heater for service or warranty, please refer to the rating plate af  xed to the unit.
The Model Number contains the warranty period.    Example: JW850SDEB

 

The Serial Number contains the manufacture date information for the unit as follows:

4

3

2

1

0

0

F

 

5

0

0

1

 :

e

l

p

m

a

x

E

Manufactured in week 5
Manufactured in 2010

JW

Inner Tank Warranty Years

8

Component Part Warranty Years

6

Summary of Contents for 6-120

Page 1: ...TIONS SHOULD BE DIRECTED TO THE LOCALDEALER FROM WHOM THE WATER HEATER WAS PURCHASED IF YOUARE UNSUCCESSFUL PLEASE WRITE TO THE COMPANY LISTED ON THE RATING PLATE ON THE WATER HEATER LISTED Canadian Instruction Manual RESIDENTIAL ELECTRIC WATER HEATERS MODELS 6 120 FOR POTABLE WATER HEATING ONLY NOT SUITABLE FOR SPACE HEATING PRINTED 02 13 325692 000 ...

Page 2: ... they relate to the installation of electric water heaters The service agency must have a thorough understanding of the water heater Instruction Manual SAFE INSTALLATION USE AND SERVICE Your safety and the safety of others is extremely important in the installation use and servicing of this water heater Many safety related messages and instructions have been provided in this manual and on your own...

Page 3: ...3 GENERAL SAFETY ...

Page 4: ... this manual you have any questions or do not understand any portion of the instructions contact the local utility or the manufacturer whose name appears on the rating plate 4 Carefully plan your intended placement of the water heater INSTALLATION OR SERVICE OF THIS WATER HEATER REQUIRES ABILITY EQUIVALENT TO THAT OF A LICENSED TRADESMAN IN THE FIELD INVOLVED PLUMBING AND ELECTRICAL WORK ARE REQUI...

Page 5: ...EATER LOCATION SEE INSTALLING THE NEW WATER HEATER SECTION INSTALL THERMAL EXPANSION TANK OR DEVICE IF WATER HEATER IS INSTALLED IN A CLOSED WATER SYSTEM ELECTRICAL CONNECTIONS MAY BE LOCATED ON THE TOP OR SIDE REFER TO YOUR UNIT ACTUAL MODEL AND ILLUSTRATION MAY VARY DEPENDENT ON MODEL CAPACITY AND TYPE SOME MODELS HAVE ALTERNATE INLET OUTLET AND T P VALVE LOCATIONS THESE ALTERNATE LOCATIONS ARE ...

Page 6: ...Service Agency Follow mixing valve manufacturer s instructions for installation of the valves Before changing the factory setting on the thermostat read the Temperature Regulation section in this manual FACTS TO CONSIDER ABOUT THE LOCATION Carefully choose an indoor location for the new water heater because the placement is a very important consideration for the safety of the occupants in the buil...

Page 7: ...sion tanks are available for ordering through a local plumbing contractor Contact the local water supplier and or a service agency for assistance in correcting these situations 3 The water heater should be located so it is not subject to physical damage by moving vehicles or area flooding Installation of the water heater must be accomplished in such a manner that if the tank or any connections sho...

Page 8: ...to copper pipe Figure 3A shows the typical attachment of the water piping to the water heater The water heater is equipped with 3 4 inch NPT water connections NOTE If using copper tubing solder tubing to an adapter before attaching the adapter to the cold water inlet connection Do not solder the cold water supply line directly to the cold water inlet it will harm the dip tube and damage the tank F...

Page 9: ... blocked or reduced in size under any circumstances Excessive length over 30 feet 9 14 m or use of more than four elbows can cause restriction and reduce the discharge capacity of the valve No valve or other obstruction is to be placed between the relief valve and the tank Do not connect tubing directly to discharge drain unless a 12 inch air gap is provided The relief valve must be allowed to dis...

Page 10: ... its components or bypass any safety features Doing so voids all warranties T P VALVE and PIPE INSULATION On Selected Models 1 Locate the temperature and pressure relief valve on the water heater also known as a T P relief valve See Figure 5 2 Locate the slit running the length of the T P relief valve insulation 3 Spread the slit open and fit the insulation over the T P relief valve See Figure 5 A...

Page 11: ...11 WIRING DIAGRAMS FOR ACTUAL WIRING CIRCUIT OF UNIT REFERENCE CIRCUIT TYPE LISTED ON RATING PLATE FIGURE 6 ...

Page 12: ...y to easily shut off the electric power when working on the water heater This could be with a circuit breaker or fuse block in the entrance box or a separate disconnect switch 2 Install and connect a circuit directly from the main fuse or circuit breaker box This circuit must be the right size and have its own fuse or circuit breaker 3 If metal conduit is used for the grounding conductor A The gro...

Page 13: ...in all cases that the water temperature thermostat be set for the lowest temperature which satisfies your hot water needs This will also provide the most energy efficient operation of the water heater Thermostat s are factory set at 140 F 60 C unless specified differently by provincial requirements TEMPERATURE REGULATION WATER TEMPERATURE OVER 125 F 52 C CAN CAUSE SEVERE BURNS INSTANTLY OR DEATH F...

Page 14: ...models by replacing the anode s with one of less active material and then chlorinating the water heater tank and all hot water lines Contact the local water heater supplier or service agency for further information concerning anAnode Replacement Kit and this chlorination treatment If the smelly water persists after the anode replacement and chlorination treatment we can only suggest that chlorinat...

Page 15: ... the anode rod is depleted the tank will start to corrode eventually developing a leak Certain water conditions will cause a reaction between the anode rod and the water The most common complaint associated with the anode rod is a rotten egg smell produced from the presence of hydrogen sulfide gas dissolved in the water IMPORTANT Do not remove this rod permanently as it will void any warranties A ...

Page 16: ...rmostat FIGURE 11 4 Note the position of each wire then disconnect each wire from thermostat and slide out of the bracket 5 Remove the thermostat from behind the thermostat bracket 6 Place the new lower thermostat in the bracket making sure it fits firmly against the tank 7 Attach the wires to the new thermostat Ensure that you install each wire in the correct terminal NOTE Some of the terminals m...

Page 17: ...al cover from the thermostat The terminal cover can now be removed from the thermostat FIGURE 16A FIGURE 16B B Models with Upper or Lower Thermostat with High Limit Lift out the tab as shown below to unclip the terminal cover from the thermostat The terminal cover can now be removed from the thermostat FIGURE 17 8 Disconnect the two wires on the element and unscrew the old element from the tank FI...

Page 18: ...ot warrant any elements damaged by failure to follow instructions 15 Check element for water leaks If leakage occurs tighten element or repeat Steps 2 and 3 remove element and reposition gasket Then repeat Steps 10 through 14 16 Reconnect the two wires to the element and then check to make sure the thermostat remains firmly against the surface of the tank FIGURE 20 17 Replace terminal cover on the...

Page 19: ...The drain valve may be leaking at the tank fitting H Water in the water heater bottom or on the floor may be from condensation loose connections or the relief valve DO NOT replace the water heater until a full inspection of all possible water sources is made and necessary corrective steps taken Leakage from other appliances water lines or ground seepage should also be checked To check where thread...

Page 20: ...ng Leaking faucets Repair faucets Wasted hot water Review and reduce hot water consumption Long runs of exposed pipe Insulate piping Hot water piping on outside wall Insulate piping HIGH OPERATION COSTS Improper Calibration Replace thermostats Thermostats set too high Set thermostat to desired setting Sediment or lime in tank Drain Flush Provide water treatment if needed Heater too small for job I...

Page 21: ...0 T P Insulation Instruction Manual If Applicable Not Illustrated Now that you have purchased this water heater should a need ever exist for repair parts or service simply contact the company it was purchased from or the manufacturer listed on the rating plate on the water heater Be sure to provide all pertinent facts when you call or visit Selling prices will be furnished on request or parts will...

Page 22: ...on the rating plate located above or adjacent to outer door Key No Part Description 1 Temperature Pressure Relief Valve 2 Outlet Nipple Assembly 3 Inlet Nipple 4 Junction Box Cover 5 Upper and Lower Element 6 Element Gasket 7 Thermostat Bracket ea 8 Lower Thermostat 9 Terminal Cover 10 Lower Thermostat w Hi Limit 11 Terminal Cover 12 Lower Outer Door 13 Upper Outer Door 14 Upper Thermostat w Hi Li...

Page 23: ...ed this water heater should a need ever exist for repair parts or service simply contact the company it was purchased from or the manufacturer listed on the rating plate on the water heater Be sure to provide all pertinent facts when you call or visit Sellingpriceswillbefurnishedonrequestorpartswillbeshipped at prevailing prices and you will be billed accordingly The model number of your Water Hea...

Page 24: ...eplacement component part for each original part 3 Return of Defective Water Heater and Component Parts The Manufacturer reserves the right to examine the alleged defect in the water heater or component part s As such it will be the Owner s obligation see paragraph D 3 to return the water heater and or component part s to the Manufacturer a When returning a water heater it must include all compone...

Page 25: ...he applicable law the Owner and not the Manufacturer shall be liable for and shall pay for all charges for labour or other expenses incurred in the removal repair or replacement of the water heater or any component part s claimed to be defective or any expense incurred to remedy any defect in the product Such charges may include but are not necessarily limited to a All freight shipping handling an...

Page 26: ..._________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ ________________________________...

Page 27: ..._________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ ________________________________...

Page 28: ...99 Hill Street West Fergus ON Canada N1M 2X1 Should you have any questions please Visit us online at www johnwoodwaterheaters com or E mail us at techsupport gsw wh com or Call our Technical Support line at 1 888 GSW TECH 479 8324 ...

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