21
Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily
without calling out an engineer. Before contacting your local Service Force Centre, please carry out
the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by
incorrect use or installation, a charge will be made even if the appliance is under guarantee.
During machine operation it is possible that one of the following messages appears in the display and at the same
time an acoustic signal will sound:
• Problem with the water supply:
“No incoming water. Check tap & hose”
• Problem with water draining:
“No drain. Check drain hose /filter”
• Door open:
“Door not closed. Please check”
Once the problem has been eliminated, press the “
Start/Pause
” button to restart the programme. If after all
checks, the problem persists, contact your local Service Force Centre.
Symptom
The machine does not start
Possible causes
●
The door has not been closed. (
“Door not closed. Please check”)
●
The plug is not properly inserted in the power socket.
●
There is no supply at the socket.
●
The main fuse or the fuse in the plug has blown.
●
The selector dial is not correctly positioned and the “
Start/Pause
”
button has not been depressed.
●
The “
Delay start
” option has been selected.
The machine does not fill
●
The water tap is closed. (“
No incoming water. Check tap & hose”
)
●
The filter in the inlet hose is blocked. (“
No incoming water. Check
tap & hose
”)
●
The inlet hose may be squashed or kinked. (“
No incoming water.
Check tap & hose
”)
●
The door has not been closed. (
“Door not closed. Please check”
)
The machine fills then empties
immediately
●
The end of the drain hose is too low.
●
The end of the drain hose is submerged in water.
●
There is no vent in the end of the drain hose.
The machine does not empty
and/or does not spin
●
The drain hose may be squashed or kinked.
●
The option
,
or No Spin “
0
” has been selected.
●
The drain pump may be blocked.
●
The drainage system pipes are blocked.
●
The wash load is unbalanced: redistribute the clothes inside the drum to
allow the machine to spin.
There is water on the floor
●
Too much detergent or unsuitable detergent has been used (creates too
much foam).
●
Check whether there are any leaks from the inlet hose fittings. It is not
always easy to see this as the water runs down the hose; check to see if
it is damp.
●
The drain hose may be damaged or not securely positioned.
●
The cap on the emergency emptying hose has not been replaced after
cleaning the filter.
●
The drainage system pipes are blocked
.
