John Lewis JLCH102, User Manual

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Problem Possible cause Solution
The lid does not close tightly or it is
not shut properly Check if the lid closes well and the
gasket is undamaged and clean
Before freezing the appliance was
not precooled sufficiently Pre-cool the appliance for enough
time
Large quantities of food to be frozen
were put in at the same time Wait some hours and then check the
temperature again. Next time insert
smaller quantities of food to be frozen
at any one time.
Food placed in the appliance was
too warm Allow food to cool to room
temperature before storing.
Products to be frozen are placed
too closely to each other Place the products in a way so that
cold air could circulate among them
The lid has been opened often Try to not open the lid often
The lid has been opened for a long
time. Do not leave the lid open longer than
necessary
It is too cold inside the
freezer The temperature is not set
correctly. Set a warmer temperature
The appliance does not
work at all. Neither
cooling nor lighting works Plug is not connected to the mains
socket properly Connect the mains plug properly
Power does not reach the appliance Try connecting another electrical
device to the power outlet
The appliance is not switched on Switch on the appliance
The thermostatic control is not on Check setting of thermostatic control
There is no voltage in the mains
socket (try to connect another
appliance into it) Call an electrician
Customer Service
If your appliance is still not working properly
after making the above checks, contact the
nearest service centre.
To obtain fast service, it is essential that when
you apply for it you specify the model and serial
number of your appliance which can be found
either on the guarantee certificate or on the
rating plate located on the external right side of
the appliance.
14 Chest Freezer user manual