TROUBLESHOOTING TIPS:
Earbud will not connect to Bluetooth device.
1. Navigate in device settings and turn off Bluetooth then turn back on. This will reset searching Bluetooth.
2. If earbud was previously connected to your Bluetooth device, forget “Epic Air R” or “Epic Air L” in the Bluetooth settings.
3. Follow the
PAIR TO BLUETOOTH
guide to establish connection.
Epic Air: Pairing Your Earbuds Together
If your Epic Air earbuds are not pairing together automatically, please check out the following instructional video at
jlabaudio.com/products/epic-air-true-wireless-earbuds
under the Support tab. If you are still having any issues please reach out to us
at [email protected] or 405.445.7219.
1. Power on both earbuds.
2. Double press the power/pairing button of one earbud until it is fast blinking white.
3. Double press the power/pairing button of the other earbud until it is fast blinking white.
Wait 10 seconds and the light on the earbuds should begin to pulse slowly in white. Your Epic Air earbuds are not paired together. The next time you
power them on, they will pair together automatically.
Touch Sensor Recalibration
Recalibrating your Epic Air touch sensors may resolve inconsistencies related to:
• Volume Up/Down • Play/Pause • Track Forward/Back
Please check out the following instructional video at
jlabaudio.com/products/epic-air-true-wireless-earbuds
under the Support tab
to recalibrate the touch sensors. If you are still having any issues, please reach out to us at [email protected] or 405.445.7219.
1. Perform the recalibration one earbud at a time.
2. Power on one earbud.
3. After it’s powered on, press the power/pairing button ten times (the LED light should now be solid white).
4. Hold the earbud by the outside of the earbud housing or the hook. Make certain that nothing is touching the touch sensor.
5. Press the power/pairing button one time (the LED light should blink blue).
6. The earbud's touch sensor has now been recalibrated (earbud will remain powered on).
7. Perform the previous steps for the other earbud. Both earbuds have now been successfully recalibrated.
The earbuds will not automatically connect to my Bluetooth device when powered back on.
1. When both earbuds are powered on, manually search in your Bluetooth device settings and press “Epic Air R” or “Epic Air L”.
2. If this does not reestablish connection, turn off both earbuds and forget “Epic Air R” or “Epic Air L” in your device settings.
3. Follow the
PAIR TO BLUETOOTH
guide to reestablish connection.
Music is playing on the device but is not playing through earbuds.
1. If you hear music through your device but not on the earbuds, navigate in your device settings and reestablish Bluetooth connection.
2. Make sure to adjust the volume setting on your Bluetooth device accordingly. The earbuds will beep once if they are in mute.
3. The application being used from the device can affect the play sync. Pause and play your music. This may resolve the issue.
4. If the problem persists, turn off your earbuds and turn back on to reestablish the Bluetooth connection with your device.
After earbuds are joined and connected to Bluetooth device, the earbud will still enter Bluetooth pairing.
1. Navigate in the Bluetooth settings and find the “Epic Air R” or “Epic Air L” that is trying to pair to the device.
2. Press and connect to device.
3. Once connected, disconnect and forget the earbud. This will eliminate the issue to reconnect.
For more information or troubleshooting tips visit:
jlabaudio.com/support
CAUTIONS
• Avoid extreme heat, cold, and humidity.
• Avoid dropping or crushing the earbuds, stressing the ear hook by
rapid pulling or extreme force, or bending the ear hook at a sharp
angle.
• Wax may build up in the earbud tips, lowering the sound quality.
Carefully remove the wax with a cotton swab or other small tool to
improve the sound quality.
• If you experience discomfort or pain, try lowering the volume
or discontinuing use temporarily.
• If you experience regular discomfort while using this product,
discontinue use and consult your physician.
• We recommend you treat your earbuds as you would a nice pair
of sunglasses and keep them in safe location when not in use.
JLABAUDIO.COM
WARM-UP YOUR HEADPHONES
Optional: Burn-in is the process for exercising new audio equipment. We recommend 40 hours of burn-in time for most headphones to reach
optimal performance. The main purpose of the process is to loosen the diaphragm of a newly crafted headphone and to stress the headphone
driver. Normal, everyday use can also burn-in the headphones though JLab’s proprietary burn-in provides an ideal mix of sounds and
frequency sweeps to achieve this.
Burn-in your audio equipment with the JLab Audio app available on the App Store and Google Play.
Or access the burn-in method at:
jlabaudio.com/burnin
