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VII.TROUBLESHOOTING GUIDE
No Sound
Incorrect wearing, the in
ear detection sensor failure
Remove the hearing aid, wear
it correctly
Volume too low
Increase volume if volume control
available
Device is not charged
Microphones are clogged
Ear Domes or speaker tip
are clogged
Place charging the hearing aid
until the indicator is lighted in
green color.
Clean out any debris from the mic
holes
Clean out any debris from the ear
domes and receiver area with the
cleaning brush
Battery fully discharged
Connect the hearing aid to the
charging case for charging
Voices are low,
very weak, or
unclear
Low battery
Place the aids into the Charging
Case for at least 1.5 hours
Volume is set too low
Increase volume if volume control
available
Ear Domes are too loose
Hearing aid not inserted correctly
into ear , wear it correctly
Earwax in ear dome
Clean out any debris from the ear
domes and receiver area with the
cleaning brush
SYMPTOM
POSSIBLE CAUSES
SOLUTIONS
Hearing Aid plays
notification sound
Inconsistent
performance
Distorted sound
Indication for low battery
Charge hearing aid
Restart required
Incorrect orientation
Charger battery depleted
Poor contact between
hearing aid and charging
case
Place aids in charger until charging
begins and remove-this will power
cycle your hearing aids
Ensure the USB cable is connected
to the Charging Case plugged into
power. The Case power status
lights will shows a solid orange to
indicate charging.
Reposition your hearing aids in their
slots, ensuring the contact points
are touching the charge points in
the case.
Reinsert the hearing aid into the
charging case
Hearing aid reverse
Check to see if the hearing aid is
reversed
Hearing aids
whistling in the
charger
After the hearing
aids is connected,
the device
indicator is not lit
Hearing has changed
Contact your physician to report
any sudden drop in hearing
Hearing aid fault self-checking table
