Internet does not
work:
• Try a different page
• Check Wi-Fi is on
• Check your wireless network is connected (it
will say connected under the network name)
• Forget wireless network and reconnect
Wi-Fi will not turn
on:
Turn Wi-Fi on, settings Wi-Fi (slide on) If Wi-
Fi turns off after a few seconds of being turned
on return to supplier.
Wi-Fi will not
connect
To connect
Wi-Fi
1. Select Settings, select Wi-Fi
2. select your wireless network,
check signal strength (needs
to be good or excellent), check
security (WPA-PSK, PSK2)
3. tick show password
4. enter the router password(ca-
se sensitive), and select con-
nect
5. Should say connected under
the network name.
If the wire-
less netw-
ork says
saved not
connected
The password used is incorrect,
select the network, select forget
and follow the “to connect Wi-Fi”
instructions above.
If the wirel-
ess network
will not ch-
ange from
Authentica-
ting
1. Unplug router for 30 seconds
and plug back in, Forget netw-
ork on tablet and try to conne-
ct again
2. Check your router settings.
3. Try changing security protocol
on router (for example, if it's
WPA - change it to WPA2)
4. Check the router's firmware (if
new one is available).
5. disconnect any other devices
from the router, reboot the ro-
uter, forget the network and
re-connect
6. Check manufacturer’s website
for settings and FAQ for auth-
entication issues.
7. Try entering router's info man-
ually, using "add network" opt-
ion in your Wi-Fi advanced se-
ttings.
Does not charge:
• Disconnect /reconnect charger plug from ta-
blet checkfor charge symbol to flash on scr-
een.
• Try another wall socket.
No Power:
• Perform Factory reset (settings-Backup and
reset-Factory data reset-Reset Tablet-Erase
everything)
• Long press on power key to reset, then per-
form factory reset when powers on
Unit/Apps Freeze:
• Long press on power key to reset, then per-
form factory reset when powers on
• Perform Factory reset (settings-Backup and
reset-Factory data reset-Reset Tablet-Erase
everything)
• Check comments on Google play for issues
with the app, do not reinstall if the app has
bugs or continued problems
Apps will not
download:
• Check unknown sources is ticked, (Settings-
security-Unknown sources)
• Perform Factory reset (settings-Backup and
reset-Factory data reset-Reset Tablet-Erase
everything)
• Re-enter Google account information.
9.7” Tablet Troubleshooting
