33
© 2002/2003 MagicTwin All rights reserved. Version dated 11/2003.
Troubleshooting
Pre-Requirements
All components have been correctly installed according to the instructions. All instruments satisfy
the requirements and specifications as set out in this description.
Problem:
After installing MagicTwin, Windows starts; but after a short time, the PC
shuts down.
Reasons/remedy:
There may be an incompatibility with other software. You should either uninstall this
software or, if necessary, reinstall the system, as required.
The additional monitors are not connected to the video adapter; this occurs only
sometimes.
Problem:
After installing MagicTwin, Windows no longer starts
Reasons/remedy:
To get Windows running again on the host, restart while pressing the F8 key. Select the
“Protected mode” from the menu that appears. Windows now starts without MagicTwin
drivers, i.e. you can now easily uninstall/delete the program under: Start -> Control Panel -
> Software -> MagicTwin. Then restart and check whether later MagicTwin drivers (see the
Update section) help or whether your existing devices are compatible with MagicTwin (see
Specifications/Pre-requirements).
The correct Windows Service Packs may not be installed. Please obtain (on CD or from
the Internet) the latest Windows update (Service Pack) and the latest MagicTwin version
(see the Importing updates section).
The Windows language version that you are using has not yet been released by the
manufacturer. If necessary, contact the manufacturer – see the Contact section.
Your Windows version does not satisfy the requirements; if necessary, use an earlier
version, e.g. Windows NT 4.0, Windows 98/ME or similar, that is not supported.
Problem:
The AGP adapter shows a blank screen while a screen appears using the PCI
adapter (not under Dual VGA-AGP adapters!)
Reasons/remedy:
As soon as the PC has been started, the monitor activated by the PCI connection displays
a startup screen. Press the “Del” key at regular intervals. Another key combination may
also help. In the so-called CMOS Setup, you will find menu item “VGA boot from” or “Init
Display First” under either “Integrated Peripherals” or “BIOS Features Setup”. Depending
on which option you have found, change the sequence to “AGP” or “AGP/onboard”. You
can exit the menu using the Esc key. If the procedure above is not possible, install an
additional PCI display adapter and, if necessary, deactivate or remove the existing AGP
(onboard) adapter. Furthermore, if “only” PCI adapters are used, the starting sequence
must be changed accordingly to the “PCI” setting in the BIOS.
