© 2011 Jetta Corporation
.
All rights reserved. REV 06/2011
800-288-7771
14
owner’s manual
troubleshooting
Jets are not operating properly.
The jets may be blocked or closed. Check every jet to ensure that each one is open by rotating the outer ring in a
clockwise direction. If water still is not moving through the jets at the desired rate, turn the motor off. Check the
suction to remove any debris that may have collected. Reattach the suction cover before operating again.
Pump will not start.
Check to ensure that power is flowing to the electrical outlet.
After inserting the plug fully into the outlet, reset the GFCI.
Check to see if the air hose is connected to both the pump and
the on/off switch, located on the under mount of the bath.
NOTE: The pump can not operate if the bath is not
filled with 2” of water above the top jets.
Water leak around pump.
Check to see if the black union nuts on the pump are tight and if
the O-rings are sealed properly. Loosen the unions from the PVC,
reset the O-rings for proper seating, and then tighten the union
nuts BY HAND until seal is formed.
Motor comes on and hums.
This noise may be from impellor seals that may have a calcium build-up on them. Unplug the motor, unscrew
the pump unions from pump, and try to turn the impellor with your finger or a screwdriver to break seals free.
Motor comes on but will not push water.
First check to see if the jets turned on (clockwise opens, counterclockwise closes). If they are on and the motor
still does not run, the pump may be mounted too high (this will be a problem on new installs only), and air may
be trapped in the line. Remove 1 pump board from under the motor and lower the motor
accordingly. Foam may have to be chipped away from the flex lines to accomplish this.
Trissage will not work.
If the trissage runs on low speed only, the trissage hose may be cut or the nipple on trissage body may be
broken. If trissage runs on high speed only, motor may not be drilled for trissage. Please contact your Jetta
dealer for replacement parts.
The light will not come on.
Since the light has a separate power source, first check to see if the light is plugged in and the bulb isn’t burnt
out. If it still doesn’t work, check to see if the clear vinyl tubing is connected correctly to the transmitter body
on tub to the transformer box (small mounted rectangular black box) on the tub base.
How do I change a defective bulb?
The bulb can be changed from inside the tub. Each light is supplied with a special wrench, which has square
corners to fit the wall fitting square corners. Unscrew the wall fitting, and making sure the “O” ring does not
fall out. The light bulb pulls straight out for removal, and pushes straight in to install.
How do I clean my tub?
Cleaning should be done with a damp cloth, and a window cleaner. (i.e. Glass Plus, Windex, etc).
See “Cleaning Instructions” for more details.
If unit is within the limited factory warranty, contact Jetta Corporation at (800)-288-7771 with your purchasing
information on hand, so that we may service you better.
