Support and Other Resources
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4.
Support and Other Resources
4.1.
Getting Technical Support
After installing your device, locate the serial number on the sticker located on the side of the
chassis. Please refer to the AC&NC website for firmware updates, document downloads, etc.
To contact JetStor Support, please use the following information.
Via the Web:
Via Telephone: 800-213-2667
Via Skype Chat, Skype ID: jetstor.support
Via Email:
Information to collect
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages or capture screenshots
Product-specific reports and logs
Add-on products or components installed
Third-party products or components installed
Information for Technical Support
The following syst
em information is necessary for technical support, please refer to
following for what and where to get the information of your
JetStor
series model.
4.2.
Accessing Product Updates
To download product updates, please visit
AC&NC
support
