13
TROUBLESHOOTING GUIDE
If you experience difficulties in the use of this Docking System, please check the following or call
1-800-777-5331 for Customer Service.
Symptom Possible
Problem
Solution
AC Cord is not plugged properly
into a wall outlet or the connector
is not plugged into the AC Socket
on the back of the System.
Re-plug the AC Cord into the wall outlet
and the connector into AC Socket on the
System.
Unit does not respond
(no power)
Wall outlet is not functioning.
Plug another device into the same outlet
to confirm the outlet is working.
Noise or sound distorted
on FM broadcast
Station not tuned properly for FM.
Telescopic antenna is not fully
extended.
Retune the FM broadcast station.
Fully extend the FM telescopic antenna.
FM no sound
Unit not in TUNER function mode.
Volume set at minimum
Press Function Button to select TUNER
Increase Volume
iPod/iPhone is not installed
properly.
Remove your iPod/iPhone from the dock and
check for any obstruction on the connectors
in the dock and on your iPod/iPhone, then
reseat it in the dock.
Your iPod/iPhone is locked up.
Please make sure that your iPod/iPhone is
working properly before docking into the unit.
Please refer to your iPod/iPhone manual for
info on resetting the Pod/iPhone.
iPod/iPhone does not
respond to the unit.
Unit not in iPod/iPhone mode
Make sure the FUNCTION selector is set to
iPod/iPhone mode.
iPod/iPhone is not installed
properly.
Remove your iPod/iPhone from the dock
and check for obstruction on the
connectors in the dock and on your
iPod/iPhone. Then reseat it in the dock.
The unit is powered by
batteries
Change to use AC power.
iPod/iPhone does not
charge.
iPod/iPhone is locked up/ frozen.
iPod/iPhone battery has problem.
Please make sure your iPod/iPhone is
working properly before docking into the unit.
Please refer to your iPod/iPhone manual for
details on resetting.
CD player will not play
Unit not in CD function mode.
CD is installed incorrectly.
It the CD is self-compiled, the
media used may not be compatible
with the player.
Select CD function mode.
Insert CD with label side up.
Use better quality blank media and retest.
CD skips while playing
Disc is dirty or scratched.
Wipe CD with clean cloth or use another
disc.
Intermittent sound from
CD Player
Dirty or defective disc
Dirty pick up lens
Player is subject to excessive
shock or vibration
Clean or replace the defective disc
Use a CD-lens cleaning disc to clean the lens
Relocate the player away from shock or
vibration
Remote control
No functions or short
range.
Battery exhausted
- Insert new batteries.
- Aim remote directly towards the remote
sensor.
Unit gets warm after
extended play at high
volume.
This is normal.
Turn the unit off a period of time or lower
volume.
