E18
TROUBLESHOOTING GUIDE
Should you experience difficulties in the use of this player please refer to the following chart or
call 1-800-777-5331 for Product Service and Support.
Solution
Reconnect to the AC outlet.
Try the unit on another outlet.
Turn the Volume control to a higher output.
Turn on the speaker and select Wi-Fi
mode.
Select the correct Wi-fi network from your
available options, or try your other device
to ensure your Wi-Fi network is working
properly.
Uninstall then reinstall the App, turn the
speaker power Off, and then On again.
Restart the setup using the WPS button.
Use the same WiFi network for speaker &
your smartphone.
Set-up the speaker by following the set-up
steps in the manual.
Select the JAS-725 from your smartphone
screen.
Go through “Bluetooth set-up Operations”
process to link to the JAS-725.
Relocate the speaker within Bluetooth
operating range (33 ft.)
Use Jensen app to connect JAS-725 to
your Wi-Fi network.
Create or login to your Amazon Alexa
account.
Tap the MIC ON/OFF button to enable the
microphones.
Decrease the volume.
If the external device original sound source
is of poor quality, distortion and noise are
easily noticed with high-power speakers.
Try a different audio source such as a
music CD.
If you are using an external sound source
like older generation of iPod, try reducing
the output volume on the device itself. Also
try turning bass boost OFF or change the
EQ setting.
Turn the unit off for a period of time or
lower volume.
Possible Problem
The unit is disconnected from the
AC outlet.
The AC outlet has not power.
The volume control has been
turned all the way down.
Speaker is off or not in Wi-Fi
mode.
The Wi-Fi network password is
incorrect or the network is not
working.
The JENSEN Wi-Fi Audio App is
not installed properly
The JAS-725 is not on same Wi-Fi
network as your smartphone.
Speaker is not set-up properly.
You have not selected casting to
the JAS-725.
The JAS-725 is not connected via
Bluetooth with your cell phone.
Speaker placement out of
Bluetooth range.
The JAS-725 is not connected to
your WiFi network.
You have not logged into your
Amazon Alexa account.
The JAS-725 microphones are
muted
Volume level is set too high.
Sound source is distorted.
This is normal.
Symptom
The unit does not
respond (no power)
Unit is ON but there
is low or no volume
Cannot connect to
a Wi-Fi network
No Sound
Alexa voice control
not working.
Sound is distorted
Unit gets warm
after extended play
at high volume
