17
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
producthelp.jennair.com
. In Canada, visit
http://www.jennair.ca
.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
PROBLEM
POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit
breaker. If the problem continues, call an electrician.
Is the appliance wired properly?
See Installation Instructions.
Oven will not
operate
Has a Delay Start been set?
See the “Timed Cooking” section.
Is the Button Lock set?
See the “Button Lock” section.
Is the Sabbath Mode set?
See the “Sabbath Mode” section.
On double oven models, is one oven self-cleaning?
When one oven is self-cleaning, the other oven
cannot be set or turned on.
Oven temperature
too high or too low
Does the oven temperature calibration need adjustment?
See the “Oven Temperature Control”
section.
Warm air coming
from oven vent
Warm air coming from the oven vent is normal. During a self-clean cycle, the air stream is increased.
The cooling fan may operate both during an oven’s cycle and after the cycle has ended, causing warm air
to exit from the oven vent.
Display shows
messages
Is the display showing a letter followed by a number?
Power off, wait 10 seconds, and then power on.
If a letter followed by a number reappears, call for service.
Fan runs during
Bake function
It is normal for the convection fan and element to operate during Bake mode to enhance performance
and heat distribution.
Long preheat times
Not all cycles require preheating. See the cycle instructions for preheat recommendations. Most cycles
preheat to 350°F (177°C) in 12 to 17 minutes. Higher temperatures will take more time. Removing unused
oven racks prior to preheating can help reduce preheat time.
Self-Cleaning cycle
will not operate
Is the oven door open?
Close the oven door all the way.
Has the function been entered?
See the “Self-Cleaning Cycle” section.
Has a Delay Start Self-Clean cycle been set?
See the “Self-Cleaning Cycle” section.
On double oven models, is one oven self-cleaning?
When one oven is self-cleaning, the other oven
cannot be set to self-clean.
Troubleshooting
