9
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual, or visit
https://jennair.custhelp.com.
In Canada, visit
http://www.jennair.ca.
Contact us by mail with any questions or concerns at the address below.
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Problem
Possible Causes and/or Solutions
Nothing will operate
A household fuse has blown or a circuit breaker has tripped : Replace the fuse or reset
the circuit breaker. If the problem continues, call an electrician.
The power supply cord is unplugged : Plug into a grounded 3 prong outlet.
Surface burners will not
operate
First time the surface burners have been used : Turn on any one of the surface burner knobs
to release air from the gas lines.
Control knob set incorrectly : Push in knob before turning to a setting.
Burner ports are clogged : See the “Sealed Surface Burners” section.
Surface burner flames
are uneven, yellow, and/or
noisy
Burner ports are clogged : See the “Sealed Surface Burners” section.
Burner caps and heads are positioned improperly : See the “Sealed Surface Burners” section.
Propane gas is being used : The cooktop may have been converted improperly. Contact a service
technician.
Surface burner makes
popping noises
The burner is wet : Let it dry.
Continuous sparking
of igniter
Cross draft is drawing the flame away from the igniter : This is normal when a cross draft is
present.
Power supply cord is improperly grounded/polarized : See the Installation Instructions.
Burner caps and heads are positioned improperly : See the “Sealed Surface Burners” section.
Excessive heat around
cookware on cooktop
Cookware is not the proper size : Use cookware about the same size as the surface cooking area,
element, or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results
not what expected
Proper cookware is not being used : See the “Cookware” section.
Control knob is not set to the proper heat level : See the “Cooktop Controls” section.
Cooktop is not level : Level the cooktop. See the Installation Instructions.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
