20
Troubleshooting
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
https://jennair.custhelp.com
.
In Canada, visit
http://www.jennair.ca
.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Problem
Possible Causes and/or Solutions
Nothing will operate
Power supply cord is unplugged:
Plug into a grounded outlet.
ENERGY SAVE is active and the display is blank:
Press any keypad on the control to display the time
of day. See the “Electronic Oven Controls” section for more information.
Household fuse is blown or a circuit breaker is tripped:
Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
The control displays an F9 or F9 E0 error code:
The electrical outlet in the home may be miswired.
Contact a qualified electrician to verify the electrical supply.
Cooktop will not operate
The control knob is not set correctly:
Push in knob before turning to a setting.
On ceramic glass models, the oven control lockout is set:
See the “Control Lock” keypad feature in
the “Feature Guide.”
Excessive heat around
cookware on cooktop
Cookware is not the proper size:
Use cookware about the same size as the surface cooking
area, element, or surface burner. Cookware should not extend more than
1
/
2
" (1.3 cm) outside the
cooking area.
Cooktop cooking results
not what expected
Control knob set to incorrect heat level:
See the “Cooktop” section.
Range is not level:
Level the range. See the Installation Instructions.
Cooktop element cycles
on and off on Hi setting
Element cycling due to a temperature limiter:
This is normal operation. The element may cycle on and
off to keep the cooktop from overheating.
Oven will not operate
The electronic oven control was set incorrectly:
See the “Electronic Oven Controls” section.
Delay Start is set:
See the “Cook Time” section.
The oven control lockout is set:
See the “Control Lock” keypad feature in the “Feature Guide” section.
The range is in Demo mode:
Demo mode will deactivate all oven elements. See “Demo Mode” in the
“Electronic Oven Controls” section.
Oven temperature too high
or too low
Oven temperature calibration needs adjustment:
See “Oven Temperature Control” in the “Electronic
Oven Controls” section.
Oven indicator lights flash
Power to range is turned on or restored:
See “Control Display” in the “Electronic Oven Controls”
section. If the indicator light(s) keep flashing, call for service. See the “Warranty” section for contact
information.
Display shows messages
Power failure (Display shows flashing time.):
Press CANCEL to clear the display. On some models,
reset the clock, if needed. See “Clock” keypad feature in the “Feature Guide” section.
Error code (Display shows letter followed by number.):
Press CANCEL to clear the display. See
“Control Display” in the “Electronic Oven Controls” section. If it reappears, call for service. See the
“Warranty” section for contact information.
Clean cycle did not work
on all spills
Several cooking cycles between Clean cycles or spills on oven walls and doors:
Run additional
Clean cycles. Use the AquaLift
®
Technology Cleaning Kit. affresh
®
Kitchen and Appliance Cleaner
or affresh
®
Cooktop Cleaner can be used for stubborn soils. See the “Accessories” section for more
information.
Mineral deposits are left
on the oven bottom after
the Clean cycle
Tap water was used in the Clean cycle:
Use distilled or filtered water in the Clean cycle.
To remove deposits, use a cloth soaked with vinegar. Then use a cloth dampened with water to
thoroughly remove any vinegar residue.
Range is not level:
Mineral deposits will collect on dry areas of the oven bottom during the Clean cycle.
Level the range. See the Installation Instructions.
To remove deposits, use a cloth soaked with vinegar. Then use a cloth dampened with water to
thoroughly remove any vinegar residue.
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
