Customer Services and Warranty
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ensures products meet all published specifications, including
any applicable product updates.
13.3.2
Calibration
JDSU’s calibration methods are ISO approved and based on
national standards. JDSU recommended factory calibration
interval of this product is (24) months. The stated
confirmation interval shall be regarded as a recommendation.
The real definition of the confirmation interval should be
made by the user. The type of application and the
environmental conditions should be taken into account.
Contact a JDSU service center or customer service in your
region regarding calibration.
13.3.3
Factory Upgrades
Any unit returned for a hardware feature enhancement will
also receive applicable product updates and will be
thoroughly tested, ensuring peak performance of the
complete feature set.
13.3.4
Equipment Return Instructions
Please contact your regional Technical Assistance Center to
get a Return or Reference Authorization to accompany your
equipment.
For each piece of equipment returned for repair, attach a tag
that includes the following information:
Owner’s name, address, and telephone number.
The serial number (if applicable), product type, and
model.
Warranty status. (If you are unsure of the warranty
status of your instrument, contact Technical
Assistance.)
A detailed description of the problem or service
requested.
The name and telephone number of the person to
contact regarding questions about the repair.
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