Customer Services and Warranty
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5.3.1 Repair
All equipment returned for service is tested to the same
rigorous standards as newly manufactured equipment. This
ensures products meet all published specifications, including
any applicable product updates.
5.3.2 Calibration
JDSU’s calibration methods are ISO approved and based on
national standards. JDSU recommended factory calibration
interval of this product is twelve (12) months. The stated
confirmation interval shall be regarded as a recommendation.
The real definition of the confirmation interval should be
made by the user. The type of application and the
environmental conditions should be taken into account.
Contact a JDSU service center or customer service in your
region regarding calibration.
5.3.3 Factory Upgrades
Any unit returned for a hardware feature enhancement will
also receive applicable product updates and will be
thoroughly tested, ensuring peak performance of the
complete feature set.
5.3.4 Equipment Return Instructions
Please contact your regional Technical Assistance Center to
get a Return or Reference Authorization to accompany your
equipment.
For each piece of equipment returned for repair, attach a tag
that includes the following information:
•
Owner’s name, address, and telephone number.
•
The serial number (if applicable), product type, and
model.
