JBL WARRANTY AND CONTACTS
Mailing Address:
JBL Professional
8500 Balboa Blvd.
Northridge, CA 91329 USA
Shipping Address:
JBL Professional
8370 Balboa Blvd., Dock D
Northridge, CA 91329 USA
(Do not return product to this address without
first obtaining prior authorization from JBL)
Customer Service:
Monday through Friday
8:00am - 5:00pm
Pacific Standard Time In the U.S.A.
(800) 8JBLPRO (800.852.5776)
www.jblproservice.com
On the World Wide Web:
www.jblpro.com
Outside the USA:
Contact the JBL Professional Distributor in your area. A
complete list of JBL Professional international distributors is
provided at our U.S.A.website - www.jblpro.com
Product Registration:
Register your product online at www.jblpro.com/registration
The JBL Warranty on professional loudspeaker products (except for enclosures) remains in effect for five
years from the date of the first consumer purchase. JBL amplifiers are warranted for three years from the
date of original purchase. Enclosures and all other JBL products are warranted for two years from the date
of original purchase.
Who Is Protected by This Warranty?
Your JBL Warranty protects the original owner and all subsequent owners so long as: A.) Your JBL product
has been purchased in the Continental United States, Hawaii or Alaska. (This Warranty does not apply to JBL
products purchased elsewhere except for purchases by military outlets. Other purchasers should contact the
local JBL distributor for warranty information.); and B.) The original dated bill of sale is presented whenever
warranty service is required.
What Does the JBL Warranty Cover?
Except as specified below, your JBL Warranty covers all defects in material and workmanship. The following
are not covered: Damage caused by accident, misuse, abuse, product modification or neglect; damage
occurring during shipment; damage resulting from failure to follow instructions contained in your Instruction
Manual; damage resulting from the performance of repairs by someone not authorized by JBL; claims based
upon any misrepresentations by the seller; any JBL product on which the serial number has been defaced,
modified or removed.
Who Pays for What?
JBL will pay all labor and material expenses for all repairs covered by this warranty. Please be sure to save
the original shipping cartons because a charge will be made if replacement cartons are requested. Payment
of shipping charges is discussed in the next section of this warranty.
How to Obtain Warranty Performance
If your JBL product ever needs service, write or telephone us at JBL Incorporated (Attn: Customer Service
Department), 8500 Balboa Boulevard, PO Box 2200, Northridge, California 91329 (818-893-8411). We may
direct you to an authorized JBL Service Agency or ask you to send your unit to the factory for repair. Either
way, you'll need to present the original bill of sale to establish the date of purchase. Please do not ship your
JBL product to the factory without prior authorization. If transportation of your JBL product presents any unusual
difficulties, please advise us and we may make special arrangements with you. Otherwise, you are responsible
for transporting your product for repair or arranging for its transportation and for payment of any initial shipping
charges. However, we will pay the return shipping charges if repairs are covered by the warranty.
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