Jayco 2016 Jay Feather, Owner'S Manual

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SECTION 1–WARRANTY & SERVICE JAYCO TOWABLE
b. Have the RV repair facility inspect your RV. Either they or you must call Jayco
Customer Service to discuss applicable warranty coverage prior to any repair
work being performed.
c. Jayco Customer Service will issue an authorization number upon warranty repair
approval and advise if any original parts need to be returned.
d. Once Jayco Customer Service has issued an authorization number, the RV repair
facility may begin actual repair to your RV.
e. Inspect the completed repair work thoroughly. If you are not satisfied,
communicate that immediately to the RV repair facility management. Make sure
you are satisfied with the repair before you pay or leave the premises.
f. For reimbursement, either you or the RV repair facility must send a copy of your
itemized repair bill and all requested return parts by UPS (regular ground, freight
pre-paid) within 60 days of the completed repair date.
To expedite processing your warranty claim, include your name, address, phone number,
RV 17-digit VIN and authorization number. If returning parts, include a copy of your
return freight bill.
Obtaining weekend or after business hours repair assistance
If an authorized Jayco dealer is not located nearby, contact your selling dealer for
assistance. If your dealer is closed, check with the campground staff or telephone yellow
pages for an RV repair facility. Have the item repaired and contact Jayco Customer
Service immediately the following business day.
Failure to contact Jayco Customer Service, unauthorized or improper warranty repairs, or
failure to return requested original parts may result in loss of reimbursements and/or loss
of warranty.
O
BTAINING
S
ERVICE
F
OR
S
EPARATELY
W
ARRANTED
I
TEMS
Your selling dealer is responsible for servicing your recreation vehicle before delivery, and
has an interest in your continued satisfaction. We recommend your dealer perform all
inspection, warranty and maintenance services. Some dealers may be authorized service
centers for those OEMs whose products are warranted separately and excluded from the
Limited Warranty .
O
BTAINING
S
ERVICE AT
J
AYCO
Should your RV be in need of service, and your dealer recommend that the repairs be
made at the Jayco Factory Service Center, your RV may be returned to us with the
following guidelines*:

You or your dealer must make a confirmed appointment a minimum of 60 days prior
to dropping off your RV at the Jayco Factory Service Center.

The holding tanks must be emptied and rinsed. We have a dumping station available
for customer use.

The propane system and all electrical systems must be shut down and turned off. We
are not responsible for discharged batteries or propane tanks.

During the appropriate season, please ensure your RV is winterized.

Unless prior approval has been obtained from the Jayco Factory Service Center, all
personal items must be removed from the area where you are requesting service repair
and the refrigerator emptied. We are not responsible for loss of food items.
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