FAQ and Troubleshooting
Problem
Suggested Solution
My PC cannot connect to
the CPE.
•
Re-plug the PC Ethernet cable and check if the PC LAN
connection is up or showing activity.
•
Check if the system run LED is on. If it is not, check the
power cord and make sure it is connected properly. Also
verify that the AC power supply is available.
•
If the PC LAN shows no activity and system run LED is off
but the power cord is connected properly and there is AC
supply, then it is likely the adapter is damaged. Please
contact distributor to obtain replacement part.
My PC cannot acquire IP
from the CPE.
•
First check if the NIC is up and working properly. Then check
the PC NIC configuration and make sure the DHCP is
enabled.
•
To release and renew the correct IP address, please unplug
the Ethernet cable from PC and wait for about 5 seconds,
then connect it again.
•
If the problem persists, please contact the operator or
distributor for further diagnose.
My CPE networking is
not working properly.
•
You may want to check if the LTE connection is up and
running properly. You can do this by login the WEB GUI and
check the Interface Info page.
•
You may want to perform a factory reset and see if the
problem is being corrected. You can do this by log into the
WEB GUI using “user123” password and restore the unit to
default factory setting.
•
If the problem cannot be corrected by factory reset, please
contact the operator or distributor for further diagnose.
I forget the login
password and like to
reset the unit to factory
default.
•
User can hold the RESET button between WAN port and DC
port for 10 seconds to clear and reset the unit to factory
default setting.
•
After the unit is reset to factory default, you can login using
the default password.
