Jason International, Inc. · 501.771.4477 Page 11 of 12 Customer Service: 800.255.5766
Copyright © 2021 Jason International, Inc.
If you believe the unit to be within the warranty period, you must contact
Jason Customer Service: 1-800-255-5766
with the bath’s Product and Serial numbers before work is started. These numbers can be found on the label on the
front page of this manual and also adhered to the underside of the bath above the equipment.
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER.
WARNING: Always turn off power at the main electrical service panel when servicing the bath
ALL SYSTEMS
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
System fails to operate.
a) No power to the motor or control box.
a) Reset circuit breakers and GFCI
if tripped. Check fuses and replace
if bad. Check voltage at motor when
control is on. If no voltage, control
is defective.
b) Motor is not plugged into control box.
b) Make sure plug is fully inserted
into the control box outlet.
c) Air switch/Plastic air tubing
disconnected or broken
c) Check and reconnect if
necessary.
Equipment does not manually
shut off.
a) Control defective
a) Refer to installer/dealer.
Equipment shuts off by itself or
before set time elapses.
a) Motor overheated and thermal
protection device deactivated motor.
(Possible low voltage)
a) Make sure motor has sufficient
ventilation, clear and obstructions
and allow motor to cool down.
Check service and wire size.
b) GFCI tripped.
b) Refer to Jason Customer Service
Circuit breaker trips repeatedly
a) Defective breaker
a) Replace breaker
b) Short circuit between the bath and
the breaker box.
b) Refer to installer/dealer.
c) Other items are connected to the
same circuit.
c) Refer to installer/dealer.
AIRMASSEUR
®
[AM] BLOWER SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
Blower turns on when not in
use.
a) Purge cycle has started.
a) No action is needed. This is a
normal feature to help keep the air
channel dry and sanitary.
TROUBLE SHOOTING GUIDE
