Connection issues
• Be sure that your headset is fully charged and powered on.
• Be sure that the headset is paired with your mobile phone.
• Be sure that your mobile phone's Bluetooth feature is activated.
Audio issues
Wireless devices are susceptible to interference that may affect audio
quality and result in static.
• Make sure there is a direct line of sight between your headset and
phone. Avoid placing objects that can block radio signals, between
paired devices.
These include walls, doors, and windows.
• Make sure the distance between your headset and the paired device
does not exceed 33 feet (10m).
• Keep your headset and mobile phone on the same side of your body.
Note: Low battery capacity in your earbuds and mobile phone may affect
the Bluetooth range.
Bluetooth Connection issues
If you are experiencing Bluetooth connection issues - Keep the music
device at or above waist level on your right side, the same side as the
headphones antenna
TROUBLESHOOTING
CUSTOMER SERVICE/ TECHNICAL ASSISTANCE
Email: [email protected]
Toll free number: 855-206-6634
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