TROUBLESHOOTING
Connection issues
• Be sure that your headset is fully charged and
powered on.
• Be sure that the headset is paired with your
mobile phone.
• Be sure that your mobile phone's Bluetooth
feature is activated.
Audio issues
Wireless devices are susceptible to interference that
may affect audio quality and result in static.
• Make sure there is a direct line of sight between
your headset and phone. Avoid placing objects that
can block radio signals, between paired devices.
These include walls, doors, and windows.
• Make sure the distance between your headset and
the paired device does not exceed 33 feet (10m).
• Keep your headset and mobile phone on the same
side of your body.
Note: Low battery capacity in your earbuds and
mobile phone may affect the Bluetooth range.
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