Troubleshooting
42
I cannot find my contacts
Make sure your SIM card is not broken.
Make sure your SIM card is inserted properly.
Import all contacts stored in SIM card to device.
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the
Volume
Up/Down
key.
Check the network strength .
Make sure that the receiver, connector or speaker on your device
is clean.
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription
includes this service.
When I select a number from my contacts, the number cannot
be dialed
Make sure that you have correctly recorded the number in your file.
Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional or
personal directories).
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability.
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
Try later if the network is busy.
I am unable to send and receive MMS
Check your device memory availability as it might be full.
Contact your network operator to check service availability and
check MMS parameters.
Verify the server centre number or your MMS profile with your
operator.
The server centre may be busy, try again later.
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
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