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Do not aim the imager at people. When scanning a ticket, it is best
to turn slightly away from the guest and aim it downward.
To scan a ticket, press one of the
Scan
buttons while aiming the
imager 6-7 inches from the barcode on the ticket.
The imager can read a barcode at any angle. It is like a digital
camera; hold it stil when scanning tickets. Wiggling or moving the
scanner up and down will not help it read the barcodes. Adjust the
ditance to the ticket as needed to get a good scan.
The following scan screens appear when scanning a valid or
invalid ticket (
Entry
button can be hidden under Options):
VALID TICKET INVALID TICKET
Toggle between
Entry
or
Exit
scan modes by tapping the
Entry/Exit
button at the bottom of the scan screen. If the barcode
is damaged or can’t be read by the scanner, enter it manually.
Scanning Tickets
To access the
Options
menu, click the
AM
tab on the upper
left corner of any
Scan
screen, and then select
Options.
Set Scan Mode
- Select the scan mode:
Entry
,
Exit
, or
Retrieval
. Hide/display
Entry
button.
Ping (Network Test)
- Ping the network to test WLAN
connectivity.
Set Timeouts
- Select this option to adjust times for rescan
timeout.
Sound and Vibrate Settings
- Select this option to set vibrate
and/or sound functionality for each scan result.
High Availability Status
- Check the current status.
About WMJ
- Displays information about the device settings
(e.g., ROM version, WEP key status, IP address).
Options Menu
Device Status
You can customize the XM66 to vibrate and/or make an
audible sound for each scan result.
To change Sound or Vibrate Settings
1. Select
AM
>
Options
>
Sound and Vibrate
Settings
. The
Sound and
Vibrate Setting
screen
opens.
2. Select the check box to
activate sound and/or vibrate
functionality.
-or-
Click the
Set to Defaults
button to reset all sound and vibrate settings to the default
status (default settings are depicted above).
3. Click the
OK
button.
High Availability Mode (HA)
Sound and Vibrate Settings
The top bar of the Entry screen shows important information
including Device Status, Battery Strength and Wireless Signal
Strength. The wireless signal strength can be toggled to a numeric
DB value by tapping on the bar graph.
Normal Operation
- Online, ready to scan.
Device Disconnected
- If you see any of the following messages,
contact the appropriate supervisor.
Offline Mode
- Device is offline, will scan.
Device Not Connected to Wireless Network
Device Connected to Wireless only
- Offline Mode not enabled.
High Availability (Offline - see
Device Status
) mode permits the
scanning and validation of barcodes and personal IDs in the event
of a wireless network or server failure. Offline mode scans are
kept on the handheld until the network comes back online at
which time they will upload to the server. If your handhelds have
High Availability enabled, here are a few best practices to follow to
achieve the best results when using offline mode.
SETUP
Scanner time must be correct
. If the scanner has the wrong
time zone, reports may not be correct when scans are
uploaded. Offline mode scans are recorded at the scanner
time.
Check the HA status screen.
Verify the number of active
events, PIDs, barcodes from file and scanner time.
Check the Active Event (AE) report on the server
. This
report shows how many events, barcodes, personal IDs
should be loaded for HA mode.
DURING SCANNING
Contact Supervisor:
if you see the
OFFLINE MODE
message on your scanner.
It is ok to:
Exit
the scanning app.
Reboot
the scanner.
Change batteries
. If the scanner loses power for over 10
minutes, offline scan data will be lost.
A Barcode can be scanned only once.
A second scan of a
barcode will display “Already Used”. There is no Rescan”
messaging in offline mode.
Rules and section restrictions are not currently enforced
in offline mode.
If your venue uses rules for a “wrong gate”
message to direct ticket holders to specific gates, double
check tickets when scanning in offline mode.
AFTER EVENT
The scanner must be properly connected to the wireless
network/server in order for any offline scans to upload.
Upload offline scans on event day
. The HA status screen
Scans to upload
should read
0
before devices are stored for
the evening.
