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Page 13
Experience
English
Troubleshooting Procedures
PROBLEM
PROBABLE CAUSES
REMEDY
Pump/motor does not start
•
No power to pump/motor
• Pump/motor not plugged in
• Pump/motor faulty
•
Reset GFCI
• Insert plug securely into outlet
•
Ensure control panel is connected to control box
•
Contact Jacuzzi Luxury Bath @ 800-288-4002
Pump/motor operates but no fully
adjustable jets are functioning
• Jets are closed
• Suction cover/strainer may be clogged
•
Open jets by rotating counter-clockwise
•
With the motor turned OFF, remove the suction
cover/strainer and remove any debris. Replace the
suction cover before operating
Pump/motor operates but air is not
injected into the water
• Air valves are closed
• Open air control valves
Water leakage from pump unions
•
Overtightened, O-ring may be pinched or improp
-
erly seated, undertightened
•
Loosen unions, check and reseat O-ring. If O-ring
has been pinched out of shape, replace (refer to
number below). When tightening union nuts, hand
tighten only
Pump/motor shuts off by itself before
time elapses
• Motor thermal protection has deactivated pump/
motor due to overheating (supply voltage low)
•
GFCI tripped
•
Inadequate supply wiring
•
Let motor cool; thermal protection will reset. Check
for proper ventilation (check supply voltage)
•
Reset GFCI; if it continues to trip, do not use this
unit. Disconnect the unit and have the problem cor-
rected by a licensed electrician before using
•
Consult a licensed electrician to correct the wiring
unit
Chromatherapy lights do not operate
• Connector has come loose
•
Contact Jacuzzi Luxury Bath @ 800-288-4002
Blower does not start
•
No power to pump/motor
•
Blower not connected
•
Blower faulty
•
Reset GFCI and/or breaker
•
Ensure plug is fully in outlet
•
Ensure control panel is connected to control box
•
Ensure control box is connected to control panel
•
Contact Jacuzzi Luxury Bath @ 800-288-4002
Blower operates but NO air is exiting
the holes
•
Check valves are stuck in the closed position
•
Contact Jacuzzi Luxury Bath @ 800-288-4002
Blower operates but air is not exiting
all of the holes
•
Blower intensity is not sufficient
• Obstructed air holes
•
Increase the blower intensity. NOTE: The system is
designed such that all air channels operate at the 4th
blower setting.
•
Remove debris with a toothpick or tooth brush
Blower shuts off unexpectedly
• 20 minute timer has elapsed
•
GFCI tripped
•
Inadequate supply wiring
• Improper ventilation
• Connector has come loose
•
Turn on blower
•
Reset GFCI; if it continues to trip, do not use the unit
• Consult a licensed electrician to correct
•
Contact Jacuzzi Luxury Bath @ 800-288-4002
Drain assist Auto-Dri™ cycle comes
on multiple times
•
Water sensors detect multiple wet and dry condi
-
tions
•
If during a Auto-Dri™ cycle, water is coming in
contact with both sensors, the system is working as
designed and will continue to Auto-Dri™ until excess
water is expelled
•
Remove any washcloth or toy that may be covering
the sensors
Drain assist Auto-Dri™ does not
come on 5 minutes after bathtub is
drained out completely
• Water sensors not connected and not detecting
water being drained out of the tub
•
Faulty control box
•
Contact Jacuzzi Luxury Bath @ 800-288-4002
Water not maintaining temperature
•
High limit switch on heater has tripped
• Press Reset button on heater
Waterfall not working
• Whirlpool function not on
•
Waterfall control knob is in the OFF position
•
Debris in waterfall outlet
•
Turn on whirlpool
•
Turn waterfall control knob counter-clockwise until
water flow is at the desired flow
•
Use a thin, rigid and non-abrasive material (ie. credit
card) and gently swipe back and forth until debris is
cleared away from the waterfall opening
If the unit is within the warranty period, contact Jacuzzi Luxury Bath Service Support at 1-800-288-4002 with your
bath’s serial number before work is started. The serial number is located on the Specification/Serial Number
Plate.
