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15. Warranty and customer service
LIMITED WARRANTY
JACKERY INC. warrants to the original consumer purchaser that this Jackery Explorer product will be free from
defects in workmanship and material under normal consumer use during the applicable warranty period
identified in Paragraph 2, below, subject to the exclusions set forth in paragraph 5, below. This warranty
statement sets forth JACKERY’s total and exclusive warranty obligation. We will not assume, nor authorize any
person to assume for us, any other liability in connection with the sales of our products.
WARRANTY PERIOD
The warranty period for this Jackery Explorer is 24 months. In each case, the warranty period is measured
starting on the date of purchase by the original consumer purchaser. The sales receipt from the first
consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of
the warranty period.
REMEDY
JACKERY will repair or replace (at JACKERY’s option and expense) any JACKERY product that fails to operate
during the applicable warranty period due to defect in workmanship or material.
LIMITED TO ORIGINAL CONSUMER BUYER
The warranty on JACKERY’s product is limited to the original consumer purchaser and is not transferable to
any subsequent owner.
EXCLUSIONS
JACKERY’s warranty does not apply to (i) any product that is misused, abused, modified, damaged by
accident, or used for anything other than normal consumer use as authorized in JACKERY’s the-current
product literature, or (ii) any product purchased through an online auction house. JACKERY’s warranty does
not apply to the battery cell unless the battery cell is fully charged by you within seven(7) days after you
purchase the product and at least once every 6 months thereafter.
HOW TO RECEIVE SERVICE
To obtain warranty service, contact our customer service team by [email protected].
Jackery Inc.
1171 Montague Expy.
Milpitas, CA 95035
Made in China
Instruction Manual / Jackery Explorer 440