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Jabra Pro 920 Duo, User Manual, Page: 17 / 20

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Jabra Pro 920 Duo User Manual Download Page 17

20

ENGLISH

JABRA PRO

TM

 920 DUO

7.6  HOW TO RESET ADVANCED SETTINGS

•  Put on the headset.
•  Simultaneously press and hold the mute button 

and both headset volume buttons until the voice 

prompt says “Factory default” and then release the 

buttons.

The base will restart and reset the settings, indicated 

by the white battery icon 

 on the base.

Reset 

settings

FACTORY 

DEFAULT

7.7  COPY SETTINGS TO MULTIPLE JABRA PRO 920 DUO BASES

Jabra PRO 920 Duo settings can be manually copied onto other Jabra PRO 920 Duo bases.
1.  Dock the headset in the base.
2.  Press and hold the headset mute button until the headset LED flashes, and then release. When the settings 

have successfully copied, the headset LED will turn solid white.

3.  Undock the headset and dock in the new base to copy the settings to the new base. The headset LED will 

flash 5 times to indicate the settings are being copied, and then will turn solid white when successfully copied 

to the new base.

4.  To copy the settings to multiple bases, repeat step 3.
5.  When finished copying settings, redock the headset with the original base (primary base), or press and hold 

the headset mute button until the headset LED flashes and then release.

7.8  FORCED PAIRING (PAIRING A NEW PRIMARY HEADSET)

It is possible to force the Jabra PRO 920 Duo to pair with a new headset, even when it is currently paired with 

another headset.
1.  Dock the new headset in the base.
2.  Press the multi-function for 1-2 seconds. The headset LED will begin to flash. Forced pairing will take between 

10 seconds - 2 minutes.

3.  When paired successfully, the battery indicator will turn green (or red if the headset battery is low).

7.9  UPDATE FIRMWARE AND HEADSET SETTINGS (SERVICE CABLE)

It is possible to update the Jabra PRO 920 Duo firmware and headset settings (via Jabra Direct) by connecting the 

Jabra PRO 920 Duo to a PC using the service cable (optional accessory).
1.   Disconnect the Jabra PRO 920 Duo from power.
2.  Connect the Jabra PRO 920 Duo to any available USB port on the PC using the service cable (optional 

accessory).

3.  Connect the Jabra PRO 920 Duo to power, and wait for the headset indicator to turn green.
When connected successfully the Jabra 920 Duo base is put into firmware update mode. It is now possible to 

update firmware and configure headset settings using Jabra Direct. Jabra Direct can be 

  

www.jabra.com/direct

NOTE:

 To exit firmware update mode, disconnect the service cable and unplug the Jabra PRO 920 Duo from 

power to reboot.

Summary of Contents for Pro 920 Duo

Page 1: ...www jabra com User Manual Jabra PRO 920 Jabra PRO 920 Duo www jabra com User Manual ...

Page 2: ...eptional sound quality Volume and mute controls Intuitive headset multi function button for easy call handling LED and audio indicators Advanced hearing protection with SafeTone Noise cancelling microphone Auto sleep mode for energy conservation Jabra PRO 920 Duo base features Headset recharge docking cradle Visual call status indicators Battery indicators Voice prompted configuration Port for Jab...

Page 3: ...5 ENGLISH JABRA PROTM 920 DUO 2 PRODUCT OVERVIEW 2 1 PACKAGE CONTENTS Power adapter Telephone cable Base Headset ...

Page 4: ... 2 2 HEADSET OVERVIEW Microphone boom arm Speaker volume down button Speaker volume up button Mute button Mount for wearing style attachments Recharge contact Speaker Noise cancelling microphone LED indicator Multi function button ...

Page 5: ... BASE OVERVIEW Mute indicator Audio link indicator Battery indicator Headset cradle Headset recharge contact Foldable base stand Power adapter port Telephone port Handset port Clear Dial Tone switch AUX port Microphone volume controls ...

Page 6: ...L ACCESSORIES The following Jabra PRO accessories are available separately Visit jabra com for full accessory overview Replacement ear cushions Service cable Jabra GN1000 Electronic hookswitch adapter actual product may vary from illustration ...

Page 7: ...ENGLISH JABRA PROTM 920 DUO 3 CONNECTING TO A DESK PHONE 3 1 FOLDABLE BASE STAND The Jabra PRO 920 Duo base stand can be folded into three positions open closed and standing position as illustrated CLICK ...

Page 8: ...your connected desk phone using another phone to enable the Jabra Link adapter Wait 10 seconds before answering the phone Refer to Jabra Link documentation OPTION 3 Desk Phone with GN1000 The GN1000 remote handset lifter manually lifts the desk phone handset to make or answer a call For mounting instructions refer to documentation supplied with the GN1000 1 On the desk phone unplug the handset cab...

Page 9: ...port marked on the base 2 Connect the power adapter to the mains power socket 3 4 DOCK THE HEADSET Dock the headset with the base Dock the headset When docked correctly the headset battery will begin charging if needed Charge for 20 minutes or until the battery indicator on the base is steady green ...

Page 10: ...m A to G 4 Determine the best switch position The dial tone should be strong clear and undistorted 5 When the clear dial tone is set press the headset button on the desk phone or return the desk phone handset to the receiver CLICK 4 2 SET THE MICROPHONE VOLUME 1 Put on the headset 2 Get a dial tone by pressing the headset button on the desk phone or by lifting the desk phone handset 3 Make a test ...

Page 11: ...n Function Tap Double tap Press hold 1 3 seconds Answer incoming call End current call Reject incoming call Put current call on hold and accept incoming call not supported by all phones Power on Power off 5 secs 5 2 HEADSET SPEAKER VOLUME BUTTONS The speaker volume buttons adjust the headset speaker volume Speaker volume buttons 5 3 HEADSET MUTE BUTTON The mute button mutes or un mutes the headset...

Page 12: ...ng Power on Settings copied Power off Settings cannot be copied Pairing Firmware updating 5 5 HEADSET AUDIO INDICATORS The headset plays a variety of voice announcements and audio tones to indicate headset status and actions Audio tone Audio Sample click to listen Audio tone Audio sample click to listen Power on Microphone muted Power off Call ended Button tap Battery low Button double tap Confere...

Page 13: ...Very low Goodbye On Factory default Off GN1000 RHL none Jabra IQ DHSG Siemens Optipoint MSH Auto detect 5 6 BASE VISUAL INDICATORS The Jabra PRO 920 Duo base has three LEDs to indicate battery call status and events 1 Icon Event Battery charging slow flash Full battery Low battery Very low battery fast flash Sleep mode slow flash Unknown battery status Microphone muted Active audio link between he...

Page 14: ...adset from docking cradle 2 Do not return desk phone handset to receiver as this will hang up the call Switch from headset to desk phone without Jabra Link or GN1000 1 Lift desk phone handset 2 Dock headset or tap the multi function button Switch from headset to desk phone with Jabra Link or GN1000 1 Lift desk phone handset 2 Refer to specific desk phone documentation In some cases a button must b...

Page 15: ...ns out of range of the base for more than an hour the headset will power down to conserve battery 7 3 POWER MANAGEMENT The Jabra PRO 920 Duo provides several built in power management features for conserving energy Auto sleep mode Auto sleep mode can be enabled using the Jabra PRO 920 Duo base see Section 7 5 Auto sleep mode is off by default When enabled the Jabra PRO 920 Duo will automatically e...

Page 16: ...re used to indicate which setting and value is currently selected Settings Values Cycle through settings Cycle through values Base light Setting Base light Value flash x1 Audio protection Peakstop default Peakstop and IntelliTone flash x2 Wireless range Normal default Low Very low flash x3 Auto sleep mode Off Default On flash x4 Remote call control some phones may not be auto detected and will nee...

Page 17: ...utton until the headset LED flashes and then release 7 8 FORCED PAIRING PAIRING A NEW PRIMARY HEADSET It is possible to force the Jabra PRO 920 Duo to pair with a new headset even when it is currently paired with another headset 1 Dock the new headset in the base 2 Press the multi function for 1 2 seconds The headset LED will begin to flash Forced pairing will take between 10 seconds 2 minutes 3 W...

Page 18: ...y the desk phone may not be fully immune to the radio signals the headset uses To overcome this problem move the headset base at least 30 cm away from the desk phone Q When I try to make a call on my desk phone the GN1000 RHL lifts but the call is not connected A Ensure the base is connected to the desk phone handset port and not the desk phone headset port The GN1000 should not be connected to th...

Page 19: ...O 920 Duo base Wireless standard CAT iq European DECT and U S DECT DECT range For European DECT up to 120 meters from Jabra PRO 920 Duo base to headset For U S DECT up to 350 feet from Jabra PRO 920 Duo base to headset DECT frequencies US DECT 1 92 1 93 GHz EU DECT 1 88 1 90 GHz Microphone boom arm style Midi Speaker s Wideband speaker Microphone Noise cancelling microphone 9 2 HEADSET BATTERY Bat...

Page 20: ...abra PRO 920 Duo base meets the following specifications Dimensions 118 mm x 76 mm x 29 mm Wireless standard CAT iq European DECT and U S DECT Operating environment 0 C to 40 C Up to 95 RH non condensing Recharge cradle Fits supplied Jabra PRO 900 series headset Desk Phone connections RJ 9 for handset RJ 9 for phone body or headset port RJ 45 for AUX for Jabra Link or GN1000 handset lifter Clear D...

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