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Jabra ENHANCE SELECT 300, User Manual

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Issue

Potential cause

Potential solution

No sound

Is the hearing aid turned off?

Turn it on.

Is the hearing aid charged?

Charge the hearing aid.
(See the user guide for your charger.)

Is the hearing aid charger charged?

Charge the hearing aid charger.
(See the user guide for your charger.)

Is the receiver wire broken?

Contact Jabra Enhance for a replacement.

Does the hearing aid need cleaning, or is
the wax filter clogged?

Clean your hearing aids and change your
wax filters.

Is your ear full of wax?

Visit your doctor.

50

Troubleshooting

Summary of Contents for ENHANCE SELECT 300

Page 1: ...ENHANCE SELECT 300 Life is richer when you can hear it User guide Receiver In Ear hearing aids Rechargeable...

Page 2: ...learning so professional fitting and continuing care are also important WARNING When to See a Doctor If you have any of the problems listed below please see a doctor preferably an ear nose throat doct...

Page 3: ...t according to the instructions that appear later CAUTION This is not hearing protection You should remove this device if you experience overly loud sounds whether short or long lasting If you re in a...

Page 4: ...hearing healthcare professional What you might expect when you start using your hearing aid A hearing aid can benefit many people with hearing loss However you should know it will not restore normal h...

Page 5: ...and they might include skin irritation in your ear injury from the device like cuts or scratches or burns from an overheated battery pieces of the device getting stuck in your ear suddenly worsening...

Page 6: ......

Page 7: ...4 Placing your hearing aids in your ears 17 Removing your hearing aids from your ears 21 Using your hearing aids 22 Advanced options 26 Wireless accessories 30 Cleaning and caring for your hearing aid...

Page 8: ...hance Select app Intended use The hearing aid is intended to amplify sound for individuals 18 years of age or older with perceived mild to moderate hearing impairment The device is intended for direct...

Page 9: ...TE Advice and tips Date of manufacture Follow instructions for use Logo in blue UDI Unique Device Identification Equipment includes an RF transmitter Do not dispose of electronic devices or batteries...

Page 10: ...kit See Changing the wax filter page 39 An ear measuring tool for receiver wires See Replacing the receivers page 42 A tool for receiver wire replacement See Replacing the receivers page 42 A kit of c...

Page 11: ...ome Receiver wire Left blue right red color coding Model and serial number Open dome is shown Yours may look different NOTE In other written material you may see the term eartip or earbud used instead...

Page 12: ...n different sizes Domes are all light grey NOTE Only use domes supplied by Jabra Enhance See Changing your hearing aid domes page 35 for instruction on how to change the domes Receiver The receiver co...

Page 13: ...helps keep your hearing aids in place when you are physically active See Mounting a sport lock on the receiver page 45 for instruction on how to mount the sport lock on the receiver Sport lock Dome G...

Page 14: ...or placed inside any part of the body or if a rechargeable hearing aid is swallowed seek immediate medical attention If the outer casing of your rechargeable hearing aid is broken the rechargeable bat...

Page 15: ...batteries are low on power the volume in your hearing aids will momentarily reduce and a melody will play every 15 minutes until there is no more power then your hearing aids will turn off Low batter...

Page 16: ...3 even tones and 1 longer tone P x x These will work again when you charge the hearing aid You can check the battery status by placing the hearing aid in the hearing aid charger Premium charger only...

Page 17: ...lue marking on the receiver Right hearing aid red marking on the receiver CAUTION Your two hearing aids may each be programmed differently Do not swap them as this could damage your hearing Your heari...

Page 18: ...e where it bends and gently place push the receiver dome into your ear canal 3 Push the dome far enough into your ear canal so that the receiver wire rests against your head You can check in a mirror...

Page 19: ...t it may feel tight and may pull the dome partly out of your ear NOTE To avoid whistling ensure that the receiver wire and dome fit correctly into your ear If you continue to experience whistling chec...

Page 20: ...lock 1 Insert the hearing aid as usual 2 Tuck the sport lock into the bottom of the concha the part of your ear just outside the ear canal NOTE Sport locks may become stiff brittle or discolored over...

Page 21: ...ing aids from your ears 1 Lift the hearing aid off your ear 2 Hold the receiver wire with your thumb and index finger where it bends and pull the dome out of your ear canal Removing your hearing aids...

Page 22: ...y reactivate when you remove them from the turned on charger Your hearing aids always start in program 1 at the pre set volume Explanation of indicator lights on the hearing aid One 2 second green bli...

Page 23: ...ids are programmed for the following programs that can help you in specific situations Listening Programs Use 1 All Around 1 beep The best option if you want only one program 2 Restaurant 2 beeps For...

Page 24: ...the hearing aid in flight mode wireless mode off See Flight Mode Wireless Communication Off Mode optional page 28 Streaming You can activate streaming from the Jabra Enhance Select app Using a telepho...

Page 25: ...of your wireless telephone service provider NOTE If you have a mobile device you can pair it to connect directly to your hearing aids See Advanced options page 26 If you find it difficult to get a go...

Page 26: ...Streaming for Hearing Aids feature as well NOTE See jabraenhance com compatibility for a list of compatible devices and operating system requirements Visit jabraenhance com start to learn how to pair...

Page 27: ...h the app Use only our compatible mobile device app with your hearing aids Do not disable app notifications Install updates to keep the app working correctly To get step by step instructions on how to...

Page 28: ...g the installation and update process Flight Mode Wireless Communication Off Mode optional Your hearing aids can receive wireless signals For example they can be controlled from your mobile device or...

Page 29: ...our hearing aids at the time you will hear double tones for about 10 seconds meaning the hearing aid is now in Flight Mode Activating wireless communication turning off Flight Mode 1 Turn your hearing...

Page 30: ...es to your hearing aids at a volume that suits you A phone clip streams phone conversations and stereo sound to both hearing aids and doubles as a remote control A wireless microphone It doubles as a...

Page 31: ...ing and caring for your hearing aids Cleaning tools These cleaning tools come with your hearing aids 1 Soft cloth 2 A brush with a battery magnet 3 Wax filters Cleaning and caring for your hearing aid...

Page 32: ...Apply cosmetics perfume after shave hairspray lotions etc BEFORE putting on your hearing aids These products can damage or discolor your hearing aids NOTE Never immerse your hearing aids in liquid Kee...

Page 33: ...idue on your hearing aids can cause an infection To avoid this clean your hearing aids as instructed Daily care and maintenance It is important to keep your hearing aids clean and dry on a daily basis...

Page 34: ...This can damage your hearing aids Do not use water to clean your receiver wires and domes Use a soft dry cloth to wipe your receivers and domes clean See Replacing the receivers page 42 for informati...

Page 35: ...mfortably in the ear canal NOTE Incorrect dome replacement can result in a dome being left in your ear when you remove your hearing aid If you don t feel confident performing this task please contact...

Page 36: ...receiver and then discard it This may require a bit of force 2 Push the new dome over the ribbed end of the receiver 3 Check that the dome is securely mounted by carefully lifting the lower part of th...

Page 37: ...ructions 1 Remove the used dome by pulling it off the receiver and then discard it This may require a bit of force 2 Push the largest petal back then press the tulip dome over the ribbed end of the re...

Page 38: ...that the collar completely covers the ribbed end of the receiver 4 Push the larger petal toward the receiver This illustration shows a correctly mounted tulip dome Ensure the large petal is outside t...

Page 39: ...your ears produce You will need your box of wax filter tools NOTE Hearing aids should not be used without a wax filter installed for any amount of time Using the hearing aid without a wax filter can...

Page 40: ...ake out one of the tools Each tool has a small hook removal tip in one end and a new wax filter in the other 3 Insert the removal tip into the used wax filter and then pull the tool straight out It is...

Page 41: ...into the sound outlet until the outer ring is touching the sound outlet 3 Pull the tool straight out Your new wax filter will remain in place Re attach your dome or a replacement dome NOTE If you don...

Page 42: ...am will be available to walk you through the measurement procedure which is also described here Determine the length of the receiver wire before ordering 1 Use the ear measuring tool supplied with you...

Page 43: ...oving the receiver by pushing down with a fingernail on the red or blue receiver lock release found on the belly of the hearing aid 2 The receiver lock release will disengage from the body of the hear...

Page 44: ...ly of the hearing aid 6 The receiver is now attached and ready NOTE Instead of using your nail for this the replacement tool that came with your hearing aid may be a good alternative If you don t feel...

Page 45: ...the receiver wire up and the sport lock with the tail pointing down 3 Thread the sport lock over the receiver nozzle on to the body of the receiver 4 Ensure the sport lock is fully seated on the recei...

Page 46: ...ausing malfunction and potentially damage to your hearing Other types of radiation such as burglar alarms room surveillance systems mobile phones metal detectors and radio equipment will not damage yo...

Page 47: ...rogrammed differently Do not swap them as this could damage your hearing Your hearing aids are color coded Left blue Right red If you have a sore or injury where your hearing aid touches your ear or h...

Page 48: ...ons Do not restart your hearing aid if requested by someone you don t trust as this may compromise the safety of your device If your device plays the pairing sound at an unexpected time this could ind...

Page 49: ...or contact Jabra Enhance See the back page for contact information Feedback or whistling Is your dome inserted correctly in your ear Put it back in Is the volume very loud Reduce the volume Is the re...

Page 50: ...r your charger Is the hearing aid charger charged Charge the hearing aid charger See the user guide for your charger Is the receiver wire broken Contact Jabra Enhance for a replacement Does the hearin...

Page 51: ...ur smart device or from your TV with our TV streamer Is the hearing aid 3 4 years old Your hearing aids may be reaching the end of their life expectancy Contact Jabra Enhance to troubleshoot or purcha...

Page 52: ...oducts or products manufactured from new or serviceable used parts or repaired using new or refurbished replacement parts The warranty period of hearing aids is designated on your warranty card which...

Page 53: ...e While charging the ambient temperature should be within the limit values of 5 C 41 F 35 C 95 F NOTE During use your hearing aids may reach temperatures up to 43 C 109 F During transport or storage D...

Page 54: ...rdance with standards identified below Electrical safety testing is performed according to IEC 60601 1 2005 A1 2012 A2 2020 IEC 60601 2 66 2019 IEC 60601 1 11 Edition 2 0 2015 1 IEC 62133 2 Edition 1...

Page 55: ...ffective device performance Clinical data The devices have been evaluated clinically through equivalence and the devices have been compared to equivalent devices and similar devices on the market with...

Page 56: ...can radiate radio frequency energy and if not installed and used according to the instructions may cause harmful interference to radio communications However there is no guarantee that interference w...

Page 57: ...variants Mini Receiver In the Ear RIE hearing aids of type CARR1 04 Q with FCC ID X26CARR1 04 Q IC number 6941C CARR1 04 Q and rechargeable Li Ion battery are available in the following variant QD560...

Page 58: ...nput Max HFA 116 114 dB SPL Total harmonic distortion 500 Hz 800 Hz 1600 Hz 0 6 0 6 0 7 Equivalent input noise w o noise reduction 1 3 Octave Equivalent input noise w o noise reduction 1600 Hz 20 7 dB...

Page 59: ...d the following disclaimer in the documentation and or other materials provided with the distribution THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLI...

Page 60: ...th safety and regulatory standards 2023 GN Hearing A S All rights reserved Jabra is a trademark of GN Audio A S Apple the Apple logo iPhone iPad iPod touch are trademarks of Apple Inc registered in th...

Page 61: ...Notes Additional information 61...

Page 62: ...Notes 62 Additional information...

Page 63: ...Notes Additional information 63...

Page 64: ...contact GN Consumer Hearing Corporation dba Jabra Enhance 8001 E Bloomington Freeway Bloomington MN 55420 USA 800 854 2772 support jabraenhance com JabraEnhance com 402424011US 23 08 Rev A Date of is...

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