Q4: Wireless is easy to break
A4:
1. Make sure that the wireless router firmware version has been updated to the latest version
2. Try changing the wireless channel to less interfering channels
3. Please confirm that there is no interference around the wireless router wireless signals, such as:
microwave ovens, wireless phones, substations ... and so on
4. Please confirm that there is no obstruction around the wireless router wireless signals such as: iron
cabinets, iron doors, cement walls, sealed cabinets, place the ground, after the sofa ... and so on
5. Please try to replace the wireless router placement, for example: it is recommended to place the
wooden cabinet, the desktop, near the bad signal or the center of the home ...
Q5: The wireless signal is not displayed
A5:
1. Go to the settings page to confirm that the wireless function is enabled
2. Make sure that the wireless router firmware version is the latest version
Please try to reply to the factory defaults
Q6: WAN signal is abnormal
A6:
1. Please confirm whether the wireless router firmware version has been updated to the latest version
(you can contact the j5 call center to confirm the version)
2. Make sure your wireless router WAN is properly connected
3. Please confirm your network line with your Internet provider (ISP)
Q7: Can not connect to the Internet via router
A7:
1. Make sure that your wireless router WAN is properly connected
2. Make sure your computer's network card is set to automatically obtain the IP location
3. Make sure your computer is online in other network environments
4. Please check your internet provider (ISP) for Internet access and related information
5. Please use your computer to connect to the Internet provider (ISP) to provide the line to confirm the
normal Internet access
6. Make sure that the wireless router firmware version has been updated to the latest version
7. Please reply to the original router default value
In the rear of the router has a "RESET button", in the case of power on, long press "RESET button" for more
than 5 seconds waiting for the POWER light flashes, release the "reset button" after waiting to complete,
you can complete the restore action
8. After re-setting the default value, please log in again to execute the router. The quick installation wizard
completes the setting
Q8: Can not use USB printer
A8:
1. Make sure that the wireless router firmware version is the latest version
2. Make sure that the printer driver is not installed