j5 create JUA375 User Manual Download Page 35

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USB 3.0 MULTI-ADAPTER

USER MANUAL

TROUBLE SHOOTING

If you have any questions about the use of the JUA375 USB3.0 Multi-Adapter, please follow the instructions
below. If any further assistance is needed, please visit our website or call j5create’s support hotline.
Known Issues

Direct 3D is not supported under XP. It is supported under Win 7 Aero mode.

General Recommendations

Incompatibilities exist when using other Video over USB Devices on a single system. Please ensure that all

other Video over USB drivers are uninstalled before continuing with your j5create installation.

Check to make sure that the device is plugged in correctly to the host system.

Make sure that the USB port that you are using is JUA375.

Unplug the USB cable of USB Display device and re-insert it.

Check to see that the monitor is connected correctly and is powered ON.

Make sure to restart your computer after the driver installation.

Try a different USB port and/or computer.

Unplug all other USB devices from the system.

Try connecting the USB cable of USB Display device directly to the computer instead of through a hub.

Reset/refresh/resynchronize your monitor.

Media Playback

During video playback on all platforms, please do not change the display mode, position or
arrangement of the video player window (such as dragging the video player window between the main
display and attached display). This may cause the video player to stop playing. We suggest stopping the
video playback, moving the window to the attached USB graphics display device and then selecting
the video clip to start playing.

Cursor movement is slower when the mouse hovers on the video region of the Flash player,

Downsizing your screen landscape lower than 50 % will help smooth out jumpy video playback for videos
running in Full Screen Mode.

You may experience poor video performance on USB graphics devices with low spec PC systems.

Video rendering using hardware overlays is supported.

Some DVD playback software packages do not support playing on a second display adapter of any
kind. You may try to open the media player in the secondary display first before you start playing the
DVD.

Your PC may lack certain media codec to support the playback of certain video formats. Please use
the link below to install license free media codec.
K- Lite:

http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm

Video/Media players have different decoding capabilities under different display modes. For better
performance while watching DVDs or certain video formats on the attached USB graphics display, it is
recommended that you use the following license free software:

Media Player Classic:

http://sourceforge.net/projects/guliverkli/

Others

Some graphic cards, i.e. Intel, prevent other secondary graphics chipsets from being set as the primary

card. As the result of this, primary mode might not work or the display maybe disabled.

If you have problems during the boot up process, start your computer in Safe Mode and uninstall the
driver. Hold the CTRL key until the Windows’ startup menu appears and select Safe Mode.

To verify the driver version that you installed, please click Control Panel

→

Add or Remove Programs to

check the program: USB Display Device (Trigger 2) 9.xx.xxxx.0159 (the number is the driver version). Some
limitations exist on supported file formats in different media players. We have enclosed our compliance
test results in the tables according to different operating systems, main system graphic cards/chipsets,
media players, and the supported media format. It will be updated periodically with new the versions of
media players and/or with our latest driver.