ITS Telecom EAR 2000-4K Page 7 Installation And Programming Manual Download | Manualshive

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EAR 2000-4K Installation and Programming Manual

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INTRODUCTION

The EAR 2000 – 4K is a standalone Automated Attendant system. System is
developed by ITS, a leader in the field of voice processing systems and PBX
peripheral products. The EAR 2000-4K incorporate state of the art technology,
including DSP, flash memory and SMT production.

This guide provides installation and programming instructions for the
EAR 2000-4K.

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Summary of Contents for EAR 2000-4K

Page 1: ...Installation and Programming Manual EAR 2000 4K...

Page 2: ......

Page 3: ...Release 1 Version 3 June 2011 EAR 2000 4K Installation and Programming Manual...

Page 4: ...kmanship or materials within a period of one year from date of shipment ITS Telecom shall repair or replace the product at its discretion Transportation will be the responsibility of the dealer distri...

Page 5: ...4K 2 1 2 1 Features and Services 2 1 3 DESCRIPTION AND INSTALLATION 3 1 3 1 Physical Description 3 1 3 1 1 Bottom Panel 3 1 3 1 2 Front Panel 3 2 3 2 Installation 3 3 3 2 1 Installing the EAR 2000 4K...

Page 6: ...ents ii EAR 2000 4K Installation and Programming Manual 4 2 3 Menus Handling 4 6 4 2 5 Advanced Features 4 10 5 CHANGING THE OPENING GREETING 5 1 6 PROGRAMMING EXAMPLE 6 1 APPENDIX A EAR 2000 4K SPECI...

Page 7: ...d Attendant system System is developed by ITS a leader in the field of voice processing systems and PBX peripheral products The EAR 2000 4K incorporate state of the art technology including DSP flash...

Page 8: ...he analog ports and programmed by a touch tone telephone Figure 2 1 EAR 2000 4K General View 2 1 Features and Services The EAR 2000 4K s features includes the following features Opening Greetings Day...

Page 9: ...EAR 2000 4K Installation and Programming Manual Up to 9 minutes of recording time High quality recording Non volatile memory Flash memory Adjustable flash time Remote programming and recording Simple...

Page 10: ...LLATION 3 1 Physical Description The functional components of the EAR 2000 4k are located in its right side panel The LEDs are located on the front panel The back panel has two indented holes for wall...

Page 11: ...rial socket Reserved Not in use 3 1 2 RJ 11 Sockets Connects the EAR 2000 4K to PBX extensions 3 1 2 Front Panel The following figure and table describe the function of the three LEDS on the front pan...

Page 12: ...X 3 2 1 Installing the EAR 2000 4K To install the EAR 2000 4K 1 Mount the unit on a wall close to the PBX cabinet Use the drill template to place the two screws 2 Connect the RJ 11 connector on one en...

Page 13: ...e power supply connector 4 Plug the 9VDC adapter into the main power supply outlet to turn the EAR 2000 4K on The LEDs on the front panel blink one after another and then the LED indicating the status...

Page 14: ...Description and installation EAR 2000 4K Installation and Programming Manual 3 5 Figure 3 4 System Installation...

Page 15: ...AR 2000 4K does not handle calls when in the programming mode To enter the programming mode 1 Call the EAR 2000 4K Ext from any touch tone telephone 2 Wait until the EAR 2000 4K answers and plays the...

Page 16: ...ript Messages OPERATION COMMAND DEFAULT Record a script message 100 XX Beep Record where XX 00 Day greeting XX 10 Night greeting XX 20 Holiday Mode greeting XX 01 Transfer greeting Play a script messa...

Page 17: ...answered 310 X Y where X Line number 1 or 2 Y Number of rings 1 9 Line 1 Y 1 Line 2 Y 2 Operator ID digit When this digit is dialed during any script the caller is transferred to the operator See als...

Page 18: ...time X 3 Disconnect off time X 4 Disconnect on time YYYY Cadence in ms 0100 3000 in steps of 20ms 0500 ms 0500 ms 0240 ms 0240 ms PBX Transfer code and Recall from Busy No answer code 380 Code Code r...

Page 19: ...or at the end of message playback Ext Extension contains up to six digits Transfer the call to an operator at the end of the script message Operator Ext is defined by command 360 125 XX where XX Scrip...

Page 20: ...nd does not delete the recorded script messages 190 XX where XX Script message number Same as 100 Reset value in Script to default values This command does not delete the recorded script messages 190...

Page 21: ...tion and Programming Manual 4 7 OPERATION COMMAND DEFAULT Y 0 9 sec Disconnection code 333 Code where Code Disconnection code Same as Code table in 221 Greeting volume level 369 X where X Volume level...

Page 22: ...ence by dialing the busy extension number Voice and DTMF sensitivity 376 X Y X 1 Voice sensitivity level X 2 DTMF sensitivity level Y Level 0 9 9 Most sensitive Default 5 Note To activate the new sele...

Page 23: ...Do not use the digits and This password cannot be disabled 1234 Change operator s password Used by the operator to change the opening greeting Day Night or Holiday 601 Old password New password Passwo...

Page 24: ...between Day Night and Holiday is performed in following methods 1 Call one of the EAR 2000 4K extensions and during the opening greeting dial 8 XXXX Y where XXXX Operator password default 1234 Y 0 Day...

Page 25: ...00ms Day Opening Greeting Script 00 Welcome to ITS If you know the extension number you require please dial it now For Help Desk dial 1 Ext 440 For Marketing dial 2 Ext 450 For Management dial 3 Ext 4...

Page 26: ...ll when either the digit 4 or 5 is dialed during script message 00 Day 120 00 1 440 Transfer the call to Ext 440 when the digit 1 is dialed during script message 00 Day 120 00 2 450 Transfer the call...

Page 27: ...Programming Example EAR 2000 4K Installation and Programming Manual 6 3 Command Meaning 140 10 At the end of script message 10 Night disconnect the call...

Page 28: ...500 VAC 50 Hz 20 K 100 VAC 25 Hz 100 K Ring Capacitor 0 47 F 10 On hook Impedance 50 VDC 40 Vac 25 Hz 3000 Ring Detect 27 to 100 VAC 16 to 60 Hz DC Resistance off hook 24 to 66 VDC 20 to 100 mA Imped...

Page 29: ...Appendix a EAR2000 4k Technical Specifications B 2 EAR 2000 4K Installation and Programming Manual...

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