1. Power lid off and remove batteries, then rub and wipe clean the sensor area with a soft,
damp cloth and dry it immediately with a soft, dry cloth. Re-insert batteries.
2. Place trash can in an open area where nothing is blocking or within 10 inches of the
sensor eye. Make sure no sunlight or spotlight shines on the sensor. Turn on the power
and try opening lid again.
3. If trash can is still not working correctly, remove the batteries. Let trash can sit for at
least 2 hours to reset. Try opening lid after reset.
If your trash can is still not working after trying these troubleshooting steps, contact
iTouchless Customer Support at 1-844-660-7978 or [email protected].
Problem
Solution
1. The trash can is brand
new, and only works
occasionally
2. The lid stays open or lid
opens and closes
continuously
3. Grinding noise when the
lid opens/closes
4. The lid does not
open/close
5. I wave my hand over the
sensor eye, but the lid does
not open
Peel off the thin, transparent protector/sticker on top of the sensor eye. If
the lid still doesn’t work regularly, try a new set of batteries. Then follow
the
General Troubleshooting Steps
.
The sensor eye may be affected by dirt, stain, dust, moisture or reflection.
Move the trash can to a different location or turn the trash can slightly so
that the sensor faces another direction, and follow the
General
Troubleshooting Steps
.
This can be caused by broken gears or lid hinge.
• Check for damage on the hinges that connect to the lid
• Follow the General Troubleshooting Steps
• Contact us at 1-844-660-7978 for warranty service
If you are using Batteries:
• Ensure batteries are inserted correctly and close the battery cover firmly
• Attempt to power lid on to see if the indication light is visible
It is not a motion sensor. Hold your hand or object steadily (do not wave
your hand) within 4-6 inches over sensor eye for it to detect and open.
6. Why is the indicator light
flashing in yellow/amber
color?
The battery power is low. Replace all batteries with a new set of alkaline
batteries. Do not use rechargeable batteries or old batteries.
• Replace AbsorbX® Odor Filter every 3 months or when odor becomes too strong.
• If the carbon filter mount is too tight, unscrew to loosen it. WARNING: Be sure to
property fasten both the carbon filter compartment and mount.
• Order
replacement AbsorbX filters at www.itouchless.com/absorbx
• Filter Compartment can be washed if it gets dirty
• Used AbsorbX® Odor Filter pouch should be disposed of in a trash can
Trouble-
shooting
Tips
General
Trouble-
shooting
Steps