Have Questions or Comments? Contact iTouchless Customer Support at:
www.iTouchless.com/contacts/ or
Call toll free: 1-844-660-7978
TOUCHLESS TRASH CAN
®
DZT13P
TROUBLESHOOTING
ONE (1) YEAR LIMITED WARRANTY
Problem
Solution
1. The trash can is brand new,
and only works occasionally
Peel off the thin, transparent protector/sticker on top of the sensor eye. If the
lid still doesn’t work regularly, try a new set of batteries. Then follow the
General Troubleshooting Steps
.
2. The lid stays open or lid opens
and closes continuously
The sensor eye may be affected by dirt, stain, dust, moisture or reflection.
Move the trash can to a different location or turn the trash can slightly so that
the sensor faces another direction, and follow the
General Troubleshooting
Steps
.
3. Grinding noise when the lid
opens/closes
This can be caused by broken gears or lid hinge.
Check for damage on the hinges that connect to the lid
Follow the General Troubleshooting Steps
Visit www.itouchless.com to order a new lid unit
Contact us at www.itouchless.com/contacts/ for warranty service
4. The lid does not open/close
Important: Do not use batteries
and the AC power adapter at the
same time. It can only be
powered by one source at a time.
If you are using Batteries:
Ensure batteries are inserted correctly and close the battery cover firmly
Turn power switch t
o “ON" position to see if the indication light is visible
If you are using AC Power Adapter:
Unplug the adapter and insert new alkaline batteries to see if the lid
works on battery
If the lid works with batteries, the AC adapter may be broken
5. I wave my hand over the sensor
eye, but the lid does not open
It is not a motion sensor. Hold your hand or object steadily (do not wave your
hand) within 4-6 inches over sensor eye for it to detect and open.
6. Why is the indicator light
flashing in yellow/amber color?
The battery power is low. Replace all batteries with a new set of alkaline
batteries. Do not use rechargeable batteries or old batteries.
Touchless Trashcan is distributed by iTouchless Housewares & Products, lnc. (iTouchless) with the highest quality components and
most advanced technologies available. The trash can is warranted to be free from defects in material and workmanship, given normal
use and care, for 365 days from the date of the original purchase with proof of purchase within the United States and Canada.
iTouchless will only honor warranty requests from orders placed with our authorized dealers. Items sold as used, floor sample or
refinished are sold solely under the terms and conditions of the selling party; iTouchless will not warrant such purchase. iTouchless
will repair or replace a working condition Lid Cover thereof which fails as the result of such a defect during the warranty period.
The warranty is the customers' exclusive remedy for product defect and does not apply to:
User modification
Attachments to product by user that causes damage
Any product, on which the seals and/or serial numbers have been broken, removed, tampered with, defaced or altered in any
manner
Damage caused by abuse, misuse, accident, water or theft
Except as stated above, iTouchless makes no express or implied warranties as to any product, in particular, makes no warranty of
merchantability or of fitness for any particular purpose. iTouchless shall not be liable for consequential or incidental damages arising
from any product defect. Our Liability is limited to the replacement of any defective product. iTouchless expressly disclaims all
warranties not satisfied in this limited warranty. Any implied warranties that may be imposed by law are limited to the terms of this
limited warranty. The Can Body, Activated Carbon Deodorizer, Retainer Ring, Deodorizer Compartment, and Battery Cover are not
covered by this warranty.
If Trash Can should fail during the warranty period, contact us through http://www.itouchless.com/contacts/ to submit a request for
warranty service. For additional details, please refer to the warranty email that iTouchless will provide. The required warranty fee is
subject to location. Fee references are as following: for Contiguous 48 U.S. States $9.95 and up, for Canada $19.95 and up, for
Alaska and Hawaii $29.95 and up.
Subject to the above conditions, we will ship a working unit to you after payment has been provided for the warranty service fee. This
warranty gives you specific legal rights. However, you may also have other rights that vary from state to state and province.
