UPDATE, RESTART & ERASE
UPDATE, RESTART, AND ERASE
Update Fitness Tracker Firmware
If there is a new firmware update available for your ITOUCH Active
Fitness Tracker, you will receive a pop-up notification to download it within the ITOUCH Wearables
App. If you do not receive said notification, tap the ‘Menu’ icon and then select settings. Scroll down
to Update Firmware where you will see a red dot on the Update Firmware tab, signifying that an
update is available. Tap the Update button to begin updating your ITOUCH Active. Be sure that your
fitness tracker remains within Bluetooth range of your phone while updating. Once your update is
completed, your watch will automatically restart.
Restart Your Active
: If you can’t sync your ITOUCH Active, or if you have trouble with connected
GPS or tracking stats, you can restart your Active from your wrist. On your iTouch Active, tap on the
one-touch button until you get to the settings icon and tap and hold the one-touch button to enter
this section. Tap on the one-touch button to navigate to the Power Off icon. Tap and hold the on
the one-touch button to power off your device. Allow your device a few minutes to fully shut down.
Then tap and hold the one-touch button on your device for 3-5 seconds to turn it back on to com-
plete your restart.
Reset Your Active:
If you are still having issues with ITOUCH Active syncing data, with connected
GPS, or etc a reset may help fix your issues. You can reset your device on the iTouch Active device.
On your iTouch Active, tap on the one-touch button until you get to the settings icon and tap and
hold the one-touch button to enter this section. Tap on the one-touch button to navigate to the Re-
set icon. Tap and hold the on the one-touch button to reset your device.
WEAR AND CARE
All iTouch Wearable products are meant to be worn all day and night, so it’s important to follow a
few simple guidelines as you wear and care for your device.
To keep your band clean and your skin happy, we recommend the following tips:
• Clean your band and wrist regularly - especially after intense workouts or sweating.
• Rinse the band with water or wipe it with a small amount of rubbing alcohol. Do NOT use hand
soap, dish soap, hand sanitizer, cleaning wipes or household cleaners, which could get trapped
beneath the band and irritate your skin.
• Always pat dry the band before putting it back on
Note: Although the ITOUCH Active is IP67 water resistant, it is not IP68 waterproof which
means you should not submerge your Active in water deeper than one meter for longer
than 30 minutes. We advise not to swim with your device. However, your ITOUCH S Ac-
tive can withstand many splashes, rain, and daily activities such as washing dishes. If your
Active gets wet, we advise you to remove it until dry. It is not good for your skin to wear a
wet band for long periods of time.
IMPORTANT TIPS:
If you have allergies, asthma, or eczema, you may be more likely to experience a
skin irritation or allergy from a wearable device. If you start to experience skin irritation or redness on
your wrist, remove your device. Contact a dermatologist if symptoms persist longer than 2-3 days of
not using your wearable device.
