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13 Trouble Shooting Guide
If you have followed the instructions and are having difficulty operating the unit,
locate the PROBLEM in the left column below. Check the corresponding POSSIBLE
CAUSE column to locate and remedy the problem.
PROBLEM
POSSIBLE CAUSE
SOLUTION
No Power when
POWER is on.
Power adaptor not plugged in
and switched on at the power
point outlet.
Plug in power adaptor and
switch on
Power Adaptor (small plug
end) not plugged into the back
of the unit
Plug power adaptor into back of
unit.
No Power when
Plugged in
The Power Point may not have
power
Check the power point with a
working lamp or other appliance
No Sound
Volume control is set to
minimum
Turn up the Volume on both
Unit and audio device
AUX IN jack not connected
Follow directions under the
heading “Setup and Operation”
No Music on Audio Device
Ensure music is stored on audio
device
No power in Audio device
Ensure audio device is fully
charged or power is being
supplied.
No Lights are
showing
Unit not switched on
Switch on using the Power
Button. The Power Button will
glow Green when power is on.
The Light Button is in the Off
mode.
Press the Light Button
repeatedly until the lights cycle
around to your desired setting.
Note: default light setting when
powered on is “Changing
Coloured Lights”
Lights do not
“Dance” to the
music.
Volume on iGlowSound unit is
not loud enough.
Increase the volume on the
iGlowSound unit
Music file may be poor quality. Use a higher quality music file.
Mobile Audio Device
Not Charging
No Power to the iGlowSound
unit
Ensure Power is supplied to the
iGlowSound unit
USB cable not attached
Ensure USB cable is connected
properly to both the iGlowSound
unit and audio device
Audio device was connected
before connecting to
iGlowSound unit.
Always connect the USB cable
to the iGlowSound unit first,
then connect to the audio
device.