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ISOFLAMES Customer Service & Warranty
Customer Service
Earthcore Industries, LLC is committed to customer service and exceeding customer expectations. We are available Monday
- Friday 8:30 AM to 4:30 PM EST toll free at 800 642-2920 to provide technical assistance and answer any questions you may
have.
Warranty
THE WARRANTY MENTIONED HERE IS ONLY FOR THE ISOFLAMES GAS LOG SET.
Earthcore Industries 20+ years of success is the result of exceeding customer expectations and as Earthcore looks ahead, this
principle remains at the core of Earthcore culture.
You have a ONE YEAR PARTS WARRANTY with Earthcore products.
If you should accidentally break a log, or if there is another issue you may have with the ISOFLAMES gas log system that is
included with the IBV, please call your Earthcore Industries, LLC authorized dealer or call us directly at 800 642-2920.
It is important for you to register your ISOFLAMES gas log system with Earthcore. Please complete the warranty card included
in this manual on page 40.
1. The ISOFLAMES gas log burner has a one year warranty against any performance defects.
2. The ISOFLAMES gas logs have a one year warranty against breakage; except breakage due to mishandling or negligence.
3. If the ISOFLAMES gas log burner was purchased with a gas control valve, the gas control valve has a one year warranty against
any performance defects.
4. All painted surfaces that get wet due to rain, flooding, household pets, wild animals or birds, or get damaged due to negligence
or disaster, have no warranty.
5. Embers and lava rock that get wet due to rain, flooding, household pets, wild animals or birds, or get damaged due to negligence
or disaster, have no warranty.
Summary of Contents for IBV-36
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