8
7. Troubleshooting
Symptom
Cause
Remedy
The GateWay
does not recognize
the Satellite Radio
Tuner (SXV100)
The Satellite Tuner
was not properly
connected when
the GateWay was
first connected and
initialized.
The SXV100 must be connected
to the GateWay
before the 24-pin
vehicle harness.
Disconnect the
GateWay from the vehicles harness
for 5 minutes. Verify the ISSR12
cable is securely connected at both
ends before reconnecting the vehicle
harness.
Radio shows “DEV
INIT”
GateWay device is
initializing
This only occurs the first time the
GateWay is powered on. Wait a few
minutes or cycle ignition off and on
then enter SAT Mode.
Radio displays
“UNAVAILABLE”
when I try to tag
a favorite artist or
song.
The satellite radio
station is not
broadcasting any
song or artist IDs at
that time.
You are on a
comedy, news or
talk station.
Radio will not let
me select artist or
song when tagging
a favorite
The satellite radio
station is not
broadcasting the
song or artist IDs at
that time.
Radio only
displays channel
number when
trying to tag a
favorite or when an
alert happens
Radio is set to
channel name text
field
Change the text field by pressing the
TEXT button
Radio displays
“Full” when I try to
tag a favorite.
All 50 save slots are
full
Go into SAT+ mode and delete
favorites to free up slots
The radio begins
scanning through
stations when I try
to activate instant
replay
The scan function
will begin if you wait
to long and allow
the instant replay
function to time out
before pressing a
preset button
Immediately press a preset button
after pressing scan when trying to
activate the instant replay function
