User Manual
P/N: 07529-000 Rev A
Date: 11/01/2018
PCM2-J19 version
Page 9/16
7
Troubleshooting guide
Problem
Cause
Solutions
The PCM2-J19 won’t start
- There is no power
connected
- Connect the power cord
- The polarity of the power is
wrong
- Swap +24V and GND
- USB power overload
- Read paragraph “General
notes on USB”
The PCM2-J19 starts, but there
is no picture on the screen
- The display DVI is not
connected, or has fallen out
- Connect the DVI cable
- Your brightness/contrast on
the monitor is either at max
or min level.
- Turn the brightness/contrast
to the correct levels.
8
Servicing the unit
In case that the unit still fails after following the troubleshooting guide send the unit to ISIC
for repair. There are no user serviceable parts inside.
9
General notes on USB
In the USB specification a max power consumption of 500mA on each USB port is defined.
If you experience start- up problems, start by removing all USB devices, and then try to
restart the PCM2-J19 again.
Faulty USB devices can also cause malfunction of your PCM2-J19.
