ise smart connect KNX Hue
Troubleshooting and support
Order No. 1-0002-003
Product Manual Page 55 (60)
9
Troubleshooting and support
If you have a problem with your ise smart connect KNX Hue and require support, please send an e-mail
with a detailed error description and the log file created after the error occurred to
. For
information on how to download the log files from your ise smart connect KNX Hue, please refer to
Section 9.1
Downloading log files if a problem
9.1
Downloading log files if a problem occurs
If a problem occurs, the log files are required for providing support. They can be downloaded via the
website of the device (see Section 6.7.2). To do so, proceed as follows:
Call up the website of the device. For this purpose, double-click the icon of the device in the
Other Devices
area in the network environment.
Select
System/Download log file
in the top menu on the website.
The dialogue which opens will start downloading the log files. If this does not occur, the provid-
ed link can be used.
9.2
Status page of the ise smart connect KNX Hue
You can call up the device status on the website of the ise smart connect KNX Hue (see Section 6.7.2).
Among other things, it displays the installed software version and the configuration of the Hue lights in
the ise smart connect KNX Hue. Should an error occur, please send us a screen shot of the status
page.
