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The Radiator Company

Units 13 - 14 Charlwoods Road

East Grinstead

West Sussex

RH19 2HU

The Ancona

®

 Electric provides the option to place 

your radiator in spaces where it is not possible or 
convenient to connect to the normal heating system.

Please read these instructions and terms and 
conditions carefully prior to installation.
Failure to do so may invalidate the warranty.

Ancona

® 

Electric

Fittings Instructions 

THE 

RADIATOR

COMPANY 

cod.1187M1119

If you have any questions please contact us: 01342 302250   www.theradiatorcompany.co.uk

A brand of                , Italy’s leading manufacturer of design led radiators

Materials 

  

Steel.

Packaging 

  

Polythene wrap and boxed

Voltage-feed 

 

   

 

230V 50Hz, 1ph

Insulation Class

  

 

  II

Protection degree

  

  IP44

Length electrical cable 

  

 

1200mm

Electronic ambient thermostat with “pilot wire” control 

The thermostat can work exclusively when paired with a specially prepared electric heating element, 

equipped with safety devices to limit excess temperature and make the system safe in the event of 

abnormal factors (see Warnings).

All products must be inspected once removed from the packaging and The Radiator Company notified within 28 
days of delivery of any scratches, blemishes or other damage. The Radiator Company will then replace the radiator. 
Imperfect radiators should therefore not be fitted and The Radiator Company will not accept responsibility for 
replacement of scratched or damaged radiators once they have been fitted. This includes any consequential 
loss or cost of fitting.
If The Radiator Company are not notified within 28 days of the date on the signed delivery note then it will be 
deemed that The Radiator Company have fully complied with its obligations and claims will not be considered.
Failure to comply with any of the above may invalidate any claims.
We recommend that after you check the product on delivery that it is stored in its packaging to prevent damage 
prior to installation. The Radiator Company cannot accept responsibility for items damaged after delivery.

Terms & Conditions

Guarantees & Liabilities

The Ancona Electric Radiator is guaranteed for 10 years, the electric parts for 2 years. The 

guarantees in all cases are subject to the products being installed in accordance with British and or 

European standards as well as these fitting instructions. The guarantees in all cases are restricted 

to the free of charge replacement or repair of the failed product only. Our liability will under no 

circumstances extend beyond the repair or replacement of the product supplied by us. Claims 

for either labour in replacement or damage to property are not admissible. Any goods that are 

returned, in the event of a problem, will belong to The Radiator Company.

Technical Specifications

Maintenance - Recommendations for use

• 

This radiator should be cleaned regularly, particularly when in use (at least once a month). Switch off  

 

at the socket before cleaning the radiator. Clean it using a non-abrasive product and a soft cloth. 

• 

If you wish to open the window, it is advisable to switch the radiator to standby to save wasting energy.

• 

If you encounter any problems or the radiator needs to be repaired, do not do this yourself;  

 

Please contact The Radiator Company. 

If you have any questions please contact us: 01342 302250, www.theradiatorcompany.co.uk

A brand of                , Italy’s leading manufacturer of design led radiators

Recycling

In accordance with article 14 of the Directive 2012/19/UE of 07/07/2012 on waste electrical 

and electronic equipment.

Pilot-Wire 

control 

Icon 

Set point/message displayed 

Comfort 

+

 

High temperature 

Reduction 

+

 

High temperature – 3.5°C 

ECO1 

+

 

High temperature - 1°C 

ECO2 

+

 

High temperature - 2°C 

Antifreeze 

+

 

7°C 

Stop 

 

Stop 

Table 3: Pilot-Wire controls 

Figure 11: Activation of the 

open window detection function

The Stop command is enabled in all modes except standby. 
If the Stop command has been received outside Pilot-Wire mode, the icon

 flashes. 

With the Stop command present it is still possible to put the electronic thermostat in standby status by pressing the [ON/Standby] button. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Optimum position 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8.  WINDOW DETECTION FUNCTION 

This function allows you to avoid wasting energy if the room in which the radiator is located is being aired by opening a window or a door that leads 
onto a colder environment. As detection is indirect, the intervention of the function is linked to different variables, including the environment 
temperature and the outdoor temperature, the position of the radiator, the time passed since the window was opened/closed, the type of construction 
of the room and, last but not least, the radiator status. The optimum position of the radiator in the room is near the window, as shown in figure 10.

 

 

If the function is active, the system detects when the window is open or closed. The function can be selected and activated only in Comfort mode 
(“sun” icon lit) or Pilot-Wire mode (“house” icon lit), with the comfort signal present. 
To activate the function hold down the [Functions] and [-] keys together for a few seconds until the message “F on” appears on the display, after which 
the system returns to the previous screen, figure 11. 
 

When the system detects that the window is open, the “antifreeze” icon also appears on the display and flashes continuously (in grey in figure 12), 
while at the internal regulation level the set-point is set at 7°C. This status remains until closing of the window is detected, or until 2 hours have 
passed, which is the maximum period after which the radiator will start heating again in any case. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To exclude the function hold down the [Functions] and [-] keys together for a few seconds until the message “F off” appears on the display, after which 
the system returns to the previous screen, figure 13. 

 

NOTE 1: If the electronic thermostat seems to be working correctly and the radiator is not heating at all, this situation indicates a probable intervention 
of the protection devices built into the heating element. If the message “Err1” appears on the display, it means that the ambient temperature sensor is 
damaged or that the temperature is outside the allowed operating limits.

 

 
NOTE 2: in the case of faults or malfunctions, contact the assistance service; no spare parts are provided. 
 

 

 

 

 

 

INFORMATION FOR USERS 

in accordance with article 14 of the Directive 2012/19/UE of 07/07/2012 on waste electrical and electronic equipment. 

  The symbol shown above, present also on the equipment, indicates that it has been placed on the market and that, when the user decides to get rid 

of it, it must be disposed of in separate waste collection (including all the components, sub-assemblies and consumer materials which are an integral 

part of the product).  

  For information on the systems for collecting these appliances, please contact the company IRSAP SPA or another subject enrolled in the various 

National Registers for other countries in the European Union. Waste produced in the home (or of similar origin) may be consigned to systems for the 

separate collection of urban waste.  

  When buying a new appliance of an equivalent type, it is possible to hand over the old equipment to the seller. The seller will then contact the subject 

in charge of the collection of the equipment.  

  The appropriate separate collection of the scrapped equipment and the subsequent operations of processing, recovery and environment-compatible 

disposal, allows the avoidance of potential negative effects on the environment and on human health, while favouring the recycling and recovery of 

the component materials. 

The unauthorised disposal of the product by the user entails the application of the sanctions contemplated under the national approval of Directives 
2011/65/UE, 2008/98/CE and 2015/1127/UE 
 

 

Figure 10: Optimum radiator 

position for detecting open window 

Figure 12: Operation blocked after 

detecting open window

 

Figure 13: Deactivation of the open 

window detection function 

For information on the systems for collecting these appliances, please contact The Radiator Company. 
Waste produced in the home (or of similar origin) may be consigned to systems for the separate collection 
of urban waste.

When buying a new appliance of an equivalent type, it is possible to hand over the old equipment to the 
seller. The seller will then contact the subject in charge of the collection of the equipment.

The appropriate separate collection of the scrapped equipment and the subsequent operations of processing, 
recovery and environment-compatible disposal, allows the avoidance of potential negative effects on the 
environment and on human health, while favouring the recycling and recovery of the component materials.

The symbol shown left, also present on the equipment, indicates that it has been placed on 
the market and that, when the user decides to get rid of it, it must be disposed of in separate 
waste collection (including all the components, sub-assemblies and consumer materials 
which are an integral part of the product).

Summary of Contents for The Radiator Company Ancona

Page 1: ...ndations for use This radiator should be cleaned regularly particularly when in use at least once a month Switch off at the socket before cleaning the radiator Clean it using a non abrasive product and a soft cloth If you wish to open the window it is advisable to switch the radiator to standby to save wasting energy If you encounter any problems or the radiator needs to be repaired do not do this...

Page 2: ... bathrooms or in shower rooms the appliance should be installed in such a way to avoid the switch and other controls to be reached by people using the bathroom or the shower see Fig B The radiator must not be installed immediately beneath a fixed current outlet DIRECTIONS FOR USE The radiator must be used only for the purpose described in the manual In particular children must not play with the ap...

Page 3: ... temperature is modified according to the controls received from the Pilot Wire unit except in the case where the Pilot Wire is not connected or with class 1 regulators products with an earth connection The ELECTRONIC THERMOSTAT recognises 6 controls comfort reduction high temperature 3 5 C stop antifreeze 7 C eco1 high temperature 1 C and eco2 high temperature 2 C COMFORT Regulation without time ...

Page 4: ... to confirm Set the current minutes and day in the same way The latter is indicated by a corresponding point on the vertical numbered scale figure 5 After the time proceed to the weekly programming Set the sequence for each hour and for each day of the week The selection is made using the and keys at that time regulates the high temperature and the low temperature On the time setting bar a dash co...

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