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Scooba 400 Series Owner’s Manual
EN
Troubleshooting
ERROR MESSAGE
WHAT’S CAUSING IT
WHAT TO DO
I’m stuck. Please move me,
then press CLEAN to restart.
One of Scooba’s wheels is not flat
on the floor.
Check if Scooba is stuck on top of
an object, or if one of the wheels is
in a depression. Move Scooba so
all wheels are on a flat floor.
Scooba is too close to stairs or
other drop-offs and needs help to
escape.
Move Scooba to a new location on
a flat floor.
Scooba is operating in a very
large open room and has not
encountered any walls or furniture
for a long period of time.
Use Virtual Walls to section off a
smaller area.
Something might be stuck in
my brushes, Please check,
then press CLEAN to restart.
Scooba is not able to spin its roller
brush easily.
Check if there is debris stuck on
the roller brush, particularly under
the yellow end caps. If so, remove
the debris.
Scooba’s brush is not connected to
the brush motor because the brush
gear is not engaged properly.
Verify that the roller brush is properly
installed in the cleaning head. Verify
that Scooba’s cleaning head is
properly installed.
The brush is not connected to the
brush motor because the gearbox
is damaged.
Check if the brush spins with no
resistance at all. If so, call iRobot
support.
Something might be stuck in
my bumper. Please check,
then press clean to restart.
Something is preventing Scooba’s
bumper from moving freely.
Check if the bumper has debris
stuck between it and Scooba’s
body. If so, clean it.
Scooba’s bumper is damaged.
Contact iRobot support.
Something might be stuck in
my wheels. Please check, then
press CLEAN to restart.
Scooba is not able to turn both of
its side wheels.
Check if there is debris stuck
between the wheel and the wheel
motor module. If so, remove the
debris.
It looks like something is block-
ing the sensors on the bottom
of my bumper. Please check
then press CLEAN to restart.
Scooba’s cliff detection sensors are
dirty and blocked.
Check if there is debris stuck to
the cliff sensors on the robot. If so,
clean them.
Scooba’s cliff detection sensors
are seeing black matte flooring as
a cliff.
Check if robot is stuck on a black
surface. If so, move the robot to a
new location.
Please refer to the table below to resolve Scooba’s problem.
Need more help? Visit the 400 Series Owners Center at
www.irobot.com/scooba400
for a quick start guide, instructional videos, frequently asked questions and more.
