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10. Troubleshooting Info
Problem
Cause
Solution
I cannot turn on the scanner.
Low battery power.
Connect the scanner to a PC.
Charge the scanner with an external
power adapter.
Pictures cannot be saved after
I've scanned them.
There's no microSD card in the
card slot.
The microSD card is full.
Insert a microSD card.
Move the images from the microSD
card to your computer to clear
storage space on the card.
To format the card and delete its
content:
1.
Press the Scan/Power/Enter
button for 2 seconds to
power on the scanner.
2.
Press the Menu button.
3.
Go to the 2/3 option group
and select the SD formatting
option to delete the
content of the microSD card.
My computer does not recognize
the scanner when I connect it.
Connection failure.
Make sure both ends of the USB
cable are connected securely.
Use only the provided micro USB
cable.
My scanner generates blurry
images.
The scanner lens is probably dirty.
Clean the lens with a soft dry cloth.
ERROR is displayed when
scanning a document.
You're sliding the scanner too
quickly over your documents.
Press the Scan/Power/Enter button
to scan your document again,
steadily and slowly.
I cannot open or view the scans
I've downloaded from the
IRIScan Book 5 Wifi web
page.
The scans are downloaded as .tar
files.
Unzip the .tar in an application like
7-zip.
All the scanner buttons are
blocked.
Multi-page PDF mode
Press the JPG/PDF/Multi-
PDF/Down button until JPG or PDF
mode is selected.
I cannot connect to the
IRIScanBook-f2XXX network
and transfer documents to my
computer/tablet via Wifi.
You've changed the default
password (12345678).
Reset your password: