ionmax SERENE ION138, User Manual

Page: 9 / 12

TROUBLESHOOTING GUIDE
If your aroma diffuser is not working correctly, please check the following
causes:
Problem Possible Cause Solution
Unit not
operating Power cable not plugged
in
Plug in power cable
The power light
is on, but the
KXPLGL¿HUGRHVQ¶W
work
Too much water in the
tank Pour away some water from
the tank
No water in water tank Fill tank with water
Water mist
produces an
unpleasant smell.
Previous aroma not
completely cleaned or
removed
Clean the water tank
thoroughly
Dirty water or the water
has been left in the water
tank for too long
Clean the water tank and
UH¿OOZLWKIUHVKFRROZDWHU
Mist output
volume is low
The transducer is dirty
Clean transducer using
vinegar and a soft brush
Dirty water or the water
has been left in the water
tank for too long
Clean the water tank and
UH¿OOZLWKIUHVKFRROZDWHU
Abnormal noise
Unit is on an unstable or
uneven surface 0RYHWKHXQLWWRDVWDEOHÀDW
surface
Water is leaking
from the unit
Unit faulty Contact customer support
Button
unresponsive Function not available in
current mode
See Operating Instructions
Contact customer support
Clock resets
when power goes
out
%DWWHU\¿OPQRWUHPRYHG
5HPRYHEDWWHU\¿OPVHH
page 5)
Battery is dead Contact customer support
7