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OSD Opera-
tion
Technical Support
To help IOGEAR® customers obtain the highest level of performance form their Memory Bank™, IOGEAR®
Service Support team is available to answer your technical questions. Do not hesitate to call if you are having
trouble getting your drive to work correctly. Service Support can be reached at IOGEAR® from 8am to 5pm
Pacific Standard Time, Monday through Friday or at the following address:
23 Hubble Drive
Irvine, CA 92618
Please be ready to give a brief description of the problem, and what you were doing when the problem occurred,
before calling Service Support. The Service Support representative will be able to serve you much quicker if you
are prepared to answer the ten questions listed below.
1) What is the purchase date and serial number of the flash card reader?
2) Were any messages displayed on the screen when the error occurred? If so, what was the exact wording of the
message?
3) What type of Computer are you using?
4) When does the problem occur?
5) Can the problem be reproduced? If so, what are the steps necessary to reproduce the problem?
6) What version of the OS are you using?
7) Are you on a network? If so, what type of network is it?
8) What have you already tried to get the problem resolved?
9) What type of data are you trying to record?
Summary of Contents for GFR201 Memory Bank
Page 1: ...Memory Bank USB 2 0 Hi Speed Flash Card Reader GFR201 Installation Manual...
Page 10: ...8 1 2 Pictorial Introduction Front View 1 Power Indicator Light 2 Flash Card Eject Button...
Page 11: ...9 1 2 Pictorial Introduction Back View 1 Hi Speed USB 2 0 Cable with Connector 2 Power Port...
Page 30: ...23 Hubble Drive Irvine CA 92618 P 949 428 1111 F 949 428 1100 www iogear com Contact info...
