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Music-On-Hold Adapter Installation
AudioImage

Model # SX1025  

Rev 22T

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Connect  “WALL  jack” to your  “Wall” Jacks using the provided cord

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This device monitors all the telephones through the lines. You may use a splitter
(T adapter) at the Wall jack to connect  both this device and a telephone. If you
do not have a splitter  use the  “PHONE”  jack on this device to plug  the
telephone.

    

    

    

 

Please note that just one phone may be optionally connected to this

device, other telephones remain connected to their own wall jacks.

    

 
 

 

Plug the Audio cable into Audio IN jack on the AudioImage™  Music On Hold
controller,  Plug the other end of audio cable into the “Headphone” jack of your
audio source such as  digital player (8 ohm or 600 ohm), Radio, CD Player,  PC

 

CD ROM headphone, PC sound card,  speakers output  etc.

 
 

 We recommend you to set the volume on your audio source to   mid level

       

Note: extensive volume can shut off the on-hold audio.

    
 

(please  note  some music titles are  not royalty-free and you may want to use the royalty-
free  music titles to avoid  annual licensing payments to ASCAP and BMI for playing  those
titles on-hold

)

     

     

     

          

  

 

 RCA

         L1 &2       L1 & 2

Audio IN     OUT          IN

Wall
 jack

Phone

ALT1     ALT2

L2  L1

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Unplug the phone lines; Wait 60  seconds  then Plug them  back IN.
make sure the phone line is plugged  in securely.

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Select  Line 1 on the phone & make sure that there is dial tone.

   

2. 

No Audio

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check audio cord; try inserting it half way, adjust the volume on your
audio source if needed to hear it.

3. 

Audio source is OK but no
audio when device is
activated as per ALT1 or
ALT2 setting.

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Verify that the audio source is playing by itself, listen to it. Use the
Headphone jack on a CD player not the “line out”

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Set Volume  to Medium.

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If answering a call allow a second before placing the call on HOLD.

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Check to see if L1 or L2 lights on this device has turned ON

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model SX1025  does not activate by pressing Hold button

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you need to press Flash button 1

st

  then Hold button.  On some

phones wait a second after pressing Flash then press Hold.

4. 

MOH works but audio does
not stop when call is picked
up in any setting

   

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Press  FLASH  button to stop the audio

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Wire distance to adapter may be  too long(more than 200 feet),
Centralize  the location of device to be as close as possible to the
phones.

5. 

Some Phones work , some
do not  in ALT1 setting

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Try changing the setting to ALT2 setting and follow the Operation in
ALT2 settings.

6. 

Some times audio starts to
play by it self or does not
deactivate

 by

 voice

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Press FLASH button to stop it.

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The call needs to be on Hold at least 4 seconds before  it can be
voice deactivated, use Flash to deactivate.

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When you hang up,  wait 2 seconds before selecting the same line.

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Check for other devices sharing  that line like Message indicator,
Answering machine, Alarm system, Modem etc. Use a privacy
module between the line and that device to keep them off the line
when line is being used by your phone.

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Set your Alarm system and/or your DSL line to share FAX line.

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Excessive wiring- Total wire length per line must be under 200 feet.

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Try putting the call back on Hold, wait 3-4 seconds then pick up.

1. 

Adapter not working or
stopped  working

             Problems 

Possible Cause /  Solution

7. 

Audio shuts off or flickers

  

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Extensive audio volume, adjust the volume to proper level.

  

P4

 

Innovative Telecommunication Technology

 1112 Montana Ave  Suite 250  Santa Monica, CA  90403 USA

 Toll-Free: 800-747-0708 Tel: 310-899-0078 Fax: 310-899-0227 

http://www.invotel.com 

®

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