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Troubleshooting

This unit has onboard diagnostics. Error codes will appear on the LED display on

the front panel of the indoor unit in place of the temperature display. The table

below explains the error codes for both units.

Items Explained With Aid Of Owner’s Manual:

1. How to turn system on and off; selecting COOLING, HEATING and other

operating modes;setting a desired temperature; setting the timer to

automatically start and stop system operation; and all other features of the

Remote Control and display panel.

2. How to remove and clean the air filter.

3. How to set air with the swing louvers.

4. Explain care and maintenance.

5. Provides the Owner’s Manual and installation instructions for reference.

DIAGNOSTIC CODES

Equipment Fault

Indoor Configuration Jumper
Indoor/Outdoor Mismatch 
High Current Protection

Communication Error

Indoor Air Temp. Thermistor
Indoor Coil Temp. Thermistor

Outdoor Air Temp. Thermistor
Outdoor Coil Temp. Thermistor
Compressor Discharge Temp. Thermistor
Compressor Overload Protection

IPM Module Protection
Indoor Fan Malfunction

Compressor Synchronism
4-Way Valve Malfunction

Possible Causes

Missing Configuration Jumper on Indoor Control Board
Indoor and Outdoor Units Do Not Match (Model or Capacity)
Power Supply is not Stable and Voltage Range is too Large
Mis-wired or Communication Failure
Bad Connection, or Indoor Air Sensor Failure
Bad Connection, or Indoor Coil Sensor Failure
Bad Connection, or Outdoor Ambient Sensor Failure
Bad Connection, or Outdoor Coil Sensor Failure
Bad Connection, or Discharge Sensor Failure
Low Refrigerant Charge, Blocked Capillary, or Compressor Motor Failure

IPM Module Temperature Too High, High Ambient, Low Voltage, or Bad Connections

Indoor Fan Stopped or Running too Slow
High Pressure, Low Voltage, or Bad Connections
Bad Connection, Solenoid Failure, or Valve Malfunction. (Heat Pumps Only)

Error Codes

C5
LP
E5
E6
F1
F2
F3
F4
F5
H3
H5
H6
H7
U7

High Pressure Protection

E1

Too much refrigerant or High Ambient conditions or low airflow.

43

START-UP AND 

TROUBLESHOOTING

Summary of Contents for MINI SPLIT

Page 1: ...HIGH WALL DUCTLESS AIR CONDITIONING HEATING SYSTEM OWNER S MANUAL INSTALLATION GUIDE INVERTER MINI SPLIT ...

Page 2: ......

Page 3: ...lean and maintenance 14 Malfunction Malfunction analysis 17 System operation 21 Energy saving tips 22 Explanation of Symbols Indicates a hazardous situation that if not avoided will result in death or serious injury Indicates a hazardous situation that if not avoided could result in death or serious injury Indicates a hazardous situation that if not avoided may result in minor or moderate injury I...

Page 4: ...ppliance Cleaning and user maintenance shall not be made by children without supervision years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Do not wash the air conditioner with water to avoid electric ...

Page 5: ...y or damage Precautions WARNING conditioner and disconnect power immediately and then If the air conditioner operates under abnormal conditions it may cause malfunction electric shock or fire hazard Do not spill water on the remote controller otherwise the electric shock or damage Please contact dealer when you need to repair air conditioner Do not repair air conditioner by yourself It may cause o...

Page 6: ... cables before using the air conditioner An all pole disconnection switch having a contact separation Must follow the electric safety regulations when installing the unit grounding wire of power socket Properly connect the live wire neutral wire and any work related to electricity and safety Be sure to cut off the power supply before proceeding Including an circuit break with suitable capacity ple...

Page 7: ...nal national wiring regulations requirement of National Electrical Codes NEC and local electrical codes by authorized personnel only Precautions WARNING wire which can t be used for other purposes The grounding resistance should comply with national electric safety regulations The air conditioner is the first class electric appliance It keep the interconnection cable away from the copper tube The ...

Page 8: ...C Maximum cooling 89 6 73 4 32 23 109 4 78 8 43 26 Maximum heating 80 6 27 75 2 64 4 24 18 The operating temperature range outdoor temperature for cooling only unit is 64 4 F 18 C 109 4 F 43 C for heat pump unit is 19 4 F 7 C 109 4 F 43 C For model 9000 BTU 12000 BTU 110 115V 60Hz NOTICE Ɣ Indoor side DB WB F C Outdoor side DB WB F C Maximum cooling 89 6 73 4 32 23 109 4 78 8 43 26 Maximum heating...

Page 9: ... position may be different from above graphics please refer to actual products Indoor Unit air inlet panel horizontal louver air outlet heating indicator temp indicator cooling indicator power indicator receiver window aux button drying indicator display FAN AUTO OPER ON OFF X FAN HOUR ON OFF MODE FAN X FAN TURBO TEMP TIMER SLEEP LIGHT remote controller Note This dispaly is not available for some ...

Page 10: ...te X FAN is same with BLOW 9 TEMP button 10 TIMER button 11 TURBO button 12 SLEEP button 13 LIGHT button 7 HEALTH SAVE button 6 button FAN OPER AUTO HEALTH AIR FILTER TURBO ON OFF X FAN HOUR HUMIDITY Up down swing left right swing set time TIMER ON TIMER OFF turbo mode set temperature X fan health mode send signal set fan speed light Temp display type Set temp Outdoor ambient temp Indoor ambient t...

Page 11: ...Heat indicator on indoor unit is ON You can press or button to adjust set temperature Press FAN button to adjust fan speed Press button to adjust swing angle Cooling only unit can t receive the signal for heating mode Introduction for buttons on remote controller Note Ɣ After putting through power air conditioner will give out a sound and operation indicator is ON red indicator You can operate the...

Page 12: ... KLJK PHGLXP RU low speed according to ambient temperature Ɣ DQ VSHHG XQGHU GU PRGH LV ORZ VSHHd 5 Ɣ 3UHVV WKLV EXWWRQ WR VWDUW RU VWRS XS GRZQ VZLQJ IXQFWLRQ 7KH UHPRWH FRQWUROOHU defaults to simple swing condition Ɣ 3UHVV EXWWRQ DQG EXWWRQ DW WKH VDPH WLPH DW XQLW 2 WR VZLWFK EHWZHHQ simple swing and static swing blinks for 2 seconds Ɣ Q VWDWLF VZLQJ FRQGLWLRQ SUHVVLQJ EXWWRQ WKH VZLQJ DQJOH RI ...

Page 13: ...RUL RQWDO ORXYHU RI DLU FRQGLWLRQHU ZLOO VZLQJ OHIW ULJKW DXWRPDWLFDOO DW WKH PD LPXP DQJOH Ɣ KHQ VHOHFWLQJ ǃ ǃ ǃ ǃ SRVLWLRQ VZLQJ RUL RQWDO ORXYHU RI DLU FRQGLWLRQHU ZLOO VWRS DW WKDW SRVLWLRQ DV VKRZQ E WKH LFRQ WR VZLQJ Ɣ KHQ VHOHFWLQJ Note 7KHUH LV QR WKLV IXQFWLRQ IRU WKH XQLWV I SUHVV WKLV NH WKH PDLQ XQLW ZLOO FOLFN EXW LW DOVR UXQV XQGHU RULJLQDO VWDWXV LW V WKH FLUFXODWLQJ VZLQJ RUL RQWDO...

Page 14: ...GRRU DPELHQW WHPSHUDWXUH Ɣ KHQ VHOHFWLQJ E UHPRWH FRQWUROOHU temperature indicator on indoor unit GLVSOD V RXWGRRU DPELHQW WHPSHUDWXUH SAVE function Under cool mode press SAVE button and the unit will operate under SAVE mode Dual 8nixie tube on remote controller dispOD V 6 Air conditioner will operate at DXWR VSHHG 6HW WHPSHUDWXUH FDQ W EH DGMXVWHG 3UHVV 6 VE button again to exit SAVE mode Air con...

Page 15: ...ppear Press this button again to turn on the light for indoor unit s display icon on remote controller will be displayed Child lock function Switchover function for temperature display Press and buttons simultaneously can turn on or turn off child lock function When child lock function is started up icon will be displayed on remote controller won t send signal After turning off the unit by remote ...

Page 16: ... 2 Replace two 7 AAA 1 5V dry batteries and make sure the position of polar and polar are correct 3 Reinstall the cover of battery box signal sender battery Cover of battery box remove reinstall Ɣ XULQJ RSHUDWLRQ SRLQW WKH UHPRWH FRQWURO VLJQDO VHQGHU DW WKH UHFHLYLQJ window on indoor unit Ɣ The distance between signal sender and receiving window should be no more than 26 2ft 8m and there should b...

Page 17: ...ted object to press the auto button Clean and maintenance Ŷ Turn off the air conditioner and disconnect the power before cleaning the air conditioner to avoid electric shock Ŷ R QRW ZDVK WKH DLU FRQGLWLRQHU ZLWK ZDWHU WR DYRLG HOHFWULF VKRFN Ŷ R QRW XVH YRODWLOH OLTXLG WR FOHDQ WKH DLU FRQGLWLRQHr Clean surface of indoor unit When the surface of indoor unit is dirty it is recommended to use a soft...

Page 18: ...l to a certain Use dust catcher or water to clean the filter When the filter is very dirty use the water below 113 F 45 C to clean it and then put it in a shady and cool place to dry panel cover tightl RSHUDWLRQ HQYLURQPHQW FOHDQ IUHTXHQF FDQ EH LQFUHDVHG WARNING ...

Page 19: ...inage pipe is damaged 1 Disconnect power supply 3 Check whether mounting bracket for outdoor unit is damaged or corroded If yes please contact dealer Notice for recovery 1 Many packing materials are recyclable materials Please dispose them in appropriate recycling unit 2 If you want to dispose the air conditioner please contact local dealer or consultant service center for the correct disposal met...

Page 20: ...OO RXW WKH SOXJ 5HLQVHUW the plug after about 3min and then turn on the unit again Ɣ 6LJQDO UHFHLYLQJ UDQJH LV P Ɣ 5HPRYH REVWDFOHV Ɣ Select proper angle and point the remote controller at the re ceiving window on indoor unit Ɣ KHFN WKH EDWWHULHV I WKH power of batteries is too low please replace them Ɣ 7DNH WKH UHPRWH FRQWUROOHU close to indoor unit Ɣ 7XUQ RII WKH ÀXRUHVHQW ODPS and then try it a...

Page 21: ...WHPSHUDWXUH DQG KXP idity is high Ɣ HFDXVH LQGRRU DLU LV FRROHG rapidly After a while indoor temperature and humidity will be decrease and mist will disappear Phenomenon Check items Solution Set temper ature can t be adjusted Ɣ 8QLW LV RSHUDWLQJ XQGHU DXWR mode Ɣ 7HPSHUDWXUH FDQ W EH DGMX sted under auto mode Please switch the operation mode if you need to adjust temperature Ɣ RXU UHTXLUHG WHPSHUD...

Page 22: ...unit again Outdoor unit has vapor Ɣ HDWLQJ PRGH LV WXUQHG RQ Ɣ XULQJ GHIURVWLQJ XQGHU KH ating mode it may generate vapor which is a normal phenomenon Water ÀRZLQJ noise Ɣ LU FRQGLWLRQHU LV WXUQHG RQ RU turned off just now Ɣ 7KH QRLVH LV WKH VRXQG RI UHIULJHUDQW ÀRZLQJ LQVLGH the unit which is a normal phenomenon Cracking noise Ɣ LU FRQGLWLRQHU LV WXUQHG RQ RU turned off just now Ɣ 7KLV LV WKH VRX...

Page 23: ...J WKH XQLW I QRW SOHDVH W FDQ EH HOLPLQDWHG DIWHU UHVWDUWLQJ WKH XQLW I QRW SOHDVH W FDQ EH HOLPLQDWHG DIWHU UHVWDUWLQJ WKH XQLW I QRW SOHDVH W FDQ EH HOLPLQDWHG DIWHU UHVWDUWLQJ WKH XQLW I QRW SOHDVH W FDQ EH HOLPLQDWHG DIWHU UHVWDUWLQJ WKH XQLW I QRW SOHDVH 0HDQV GHIURVWLQJ VWDWXV W V WKH QRUPDO SKHQRPHQRQ HDWLQJ LQGLFDWRU 21 V 2 V Ŷ KHQ EHORZ SKHQRPHQRQ RFFXUV SOHDVH WXUQ RII DLU FRQGLWLRQHU DQ...

Page 24: ...s as the outdoor temperature decreases The drop in outdoor temperature makes less ambient heat available to pump inside this is also where the term heat pump comes from During extremely cold outdoor temperatures you may need an additional heating source to supplement the mini split s heat pump Defrost Function In heating mode frost may form on the outdoor coil during humid and low outdoor temperat...

Page 25: ...s can stick to coil fins and make the unit work up to 15 harder 5 Rearrange the room Furniture that obstructs airflow means you could be heating and cooling the back of a chair or the front of a sofa instead of the actual living space Use the Swing Louvers to help direct the air in the right direction for the room remove or rearrange obstacles blocking airflow 6 Lighting Turning lights off can hel...

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Page 27: ...7 Selection of installation location 27 Requirements for electric connection 28 Installation Installation of indoor unit 29 Explanation of Symbols Indicates a hazardous situation that if not avoided will result in death or serious injury Indicates a hazardous situation that if not avoided could result in death or serious injury Indicates a hazardous situation that if not avoided may result in mino...

Page 28: ...ion D O r e v o D I h t g n e L h t g n e L H u t B 9 000 115v 1ph 60hz 10 3 66 20 33 10 12 000 115v 1ph 60hz 10 3 66 20 33 10 9 000 208 230v 1ph 60hz 10 3 50 15 33 10 12 000 208 230v 1ph 60hz 10 3 50 15 33 10 18 000 208 230v 1ph 60hz 10 3 82 25 33 10 24 000 208 230v 1ph 60hz 10 3 82 25 33 10 Main power wire from electrical panel to outdoor unit Precharge amount for up to 25 ft of refrigerant pipe...

Page 29: ...ruction 12in 0 3m 6in 0 15m 6in 0 15m Space to the wall Space to the wall Space to the wall Drainage pipe 20in 0 5m Space to the obstruction 20in 0 5m 12in 0 3m 80in 2 03m Space to the obstruction Space to the obstruction Space to the obstruction 12in 0 3m Space to the wall 20in 0 5m 12in 0 3m 80in 2 03m Space to the obstruction Space to the obstruction Space to the obstruction 12in 0 3m Space to ...

Page 30: ...requirement Outdoor unit Indoor unit Installing the unit in the following pla ces maycause malfunction If it is un avoidable please consult the local dealer 1 The place with strong heat sources or volatile objects spread in the air 2 The place with high frequency devices such as welding machine medical equipment 3 The place near coast area 4 The place with oil or fumes in the air 5 The place with ...

Page 31: ...iring regulations 10 Installation must be performed in accordance with the requirement of NEC by authorized personnel only grounding with specialized grounding device by a professional Please make sure it is always grounded effectively otherwise it may cause electric shock 2 The yellow green wire in air conditioner is grounding wire which can t be used for other purposes 3 The grounding resistance...

Page 32: ...ole Rear piping hole Space to the wall 5 9in 0 15m above 09 12K Left Wall Right Mark in the middle of it Level meter Rear piping hole Wall Rear piping hole Left Wall Right Mark in the middle of it Level meter Rear piping hole Wall Rear piping hole 18K 24K 1 4 1 4 1 4 1 4 1 4 1 4 14 Step two install wall mounting frame 1 Hang the wall mounting frame on the wall adjust it in horizontal position with...

Page 33: ...en the union nut with torque wrench 2 When select leading out the pipe from left or right please cut off the corresponding hole on the bottom case cut off the hole left right 1 The pipe can be led out in the direction of right rear right left or rear left left rear left right rear right Step four outlet pipe Installation of indoor unit union nut pipe joint pipe Note opening the hole The plastic ex...

Page 34: ...orque N m 30 40 45 55 60 65 70 75 15 20 insulating pipe 1 Connect the drain hose to the outlet pipe of indoor unit 2 Bind the joint with tape outlet pipe drain hose drain hose tape outlet pipe drain hose insulating pipe Note drain hose in order to prevent condensation not provided 1 Open the panel remove the screw on the wiring cover and then take down the cover wiring cover screw panel Step seven...

Page 35: ...distance 1 8in with wire clip blue brown black yellow green power connection wire cable cross hole 2 Make the power connection wire go through the cable cross hole at the back the front side Wiring Cover 09 12K 230V 115V N 1 2 Outdoor unit connection N 1 2 3 L1 L2 G 3 18K 24K 230V Notice before installation 1 How to install the over line pipe According to the direction as show wire pipe Screw 2 Fi...

Page 36: ...he indoor power and then separate the drain hose 3 Bind them evenly 4 The liquid pipe and gas pipe should be bound separately at the end Note at the bottom drain hose band connection pipe indoor power cord Step nine hang the indoor unit 1 Put the bound pipes in the wall pipe and then make them pass through the wall hole 2 Hang the indoor unit on the wall mounting frame 3 Stuff the gap between pipe...

Page 37: ... Note installing the outdoor unit Make sure the support can withstand at least four times of the unit weight The outdoor unit should be installed at least in 3cm above the floor in order to install drain joint 6 expansion screws are needed 8 expansion screws are needed 1 Connect the outdoor drain joint into the hole on the chassis as shown in the picture below 2 Connect the drain hose into the dra...

Page 38: ...ipe joint at the bellmouth of pipe 3 Pretightening the union nut with hand 4 Tighten the union nut with torque wrench by referring to the sheet below handle screw gas pipe liquid pipe liquid valve gas valve union nut pipe joint Hex nut diameter Tightening torque N m 30 40 5 1 Place the outdoor unit on the support 2 Fix the foot holes of outdoor unit with bolts foot holes foot holes 1 4 3 8 1 2 5 8...

Page 39: ...lip only for cooling and heating unit Note to prolong or shorten the distance The connecting wire and connection pipe cannnot touch each other Handle Indoor unit connection N 1 3 L L N N 2 N 1 L1 L1 L2 L2 3 2 Indoor unit connection Cable Cross Plate Sub assy blue black brown yellow green Install the over line pipe wire pipe Fixed nut Finish GND GND GND GND GND 09 12K 230V 09 12K 115V 18 24K 230V 2...

Page 40: ...oor unit the drain hose can t raise upwards The drain hose can t be fluctuant The drain hose can t be fluctuant The water outlet can t be fluctuant The water outlet can t be placed in water Note Step six neaten the pipes 1 The pipes should be placed along the wall Min semidiameter of bending the pipe is 4in 10cm 2 If the outdoor unit is higher than the wall pipe before pipe goes into the room in r...

Page 41: ... at the suspected position and keep the soap water for more than 3min If there are air bubbles coming out of this position there s a leakage Vacuum pumping 1 Remove the valve caps on the liquid valve and gas valve and the nut of refri gerant charging vent 2 Connect the charging hose gerant charging vent of gas valve and then connect the other charging hose to the vacuum pump pletely and operate fo...

Page 42: ...d pipeline installed correctly It may cause malfunction or damaging the parts Is the unit grounded securely It may cause electric leakage Does the power cord follow the speci It may cause malfunction or damaging the parts Is there any obstruction in the air inlet and outlet heating capacity The dust and sundries caused during installation are removed It may cause malfunction or damaging the parts ...

Page 43: ...dditional refrigerant charging amount per meter is different according to the diameter of liquid pipe See the following sheet 2 Min length of connection pipe is 9 8ft 3m 3 Max length of connection pipe and max high difference 1 Standard length of connection pipe 16 5ft 25ft 26 5ft Cooling Cooling Max height difference Max height difference Max length of connec tion pipe Max length of connec tion p...

Page 44: ... charging amount for R410A Diameter of connection pipe Liquid pipe in Gas pipe in 4 4 3 8 3 8 2 2 5 8 4 7 8 8 4 4 8 _ _ Cooling only g m Cooling and heating g m 15 15 30 60 250 250 350 350 120 120 50 20 Outdoor unit throttle 14 ...

Page 45: ... pipe downwards pipe shaper C Put on suitable insulating pipe D Put on the union nut connection pipe and outdoor valve install the union nut on the pipe union pipe pipe E Expand the port Note diameter please refer to the sheet below expander hard mold pipe F Inspection If there is any blemish expand the port again according to the steps above the length is equal improper expanding leaning damaged ...

Page 46: ... Outdoor Coil Temp Thermistor Compressor Discharge Temp Thermistor Compressor Overload Protection IPM Module Protection Indoor Fan Malfunction Compressor Synchronism 4 Way Valve Malfunction Possible Causes Missing Configuration Jumper on Indoor Control Board Indoor and Outdoor Units Do Not Match Model or Capacity Power Supply is not Stable and Voltage Range is too Large Mis wired or Communication ...

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